Media Consultant/Customer Success Manager in Performance Marketing

💚 About us
Our mission is to help marketing teams unlock their full growth potential with AI. Our AI-powered attribution creates real transparency, showing how digital advertising investments perform across channels. On that foundation, we optimize budgets so our customers can sustainably grow their bottom line. We support leading European brands across e-commerce, telco, banking, insurance & energy, and many other industries in making their marketing smarter, more efficient, and more impactful.

Tasks

🚀 Your mission

As a Media/AI Consultant/Customer Success Manager, you'll be the key point of contact for our German & English speaking customers and enable them to extract the full value of our AI-based platform. You'll guide them away from manual, spreadsheet-based processes toward a new, data- and AI-driven way of working. You'll build strong relationships, provide advice, and ensure digital marketing teams exceed their performance goals with the power of our AI platform.

🧑‍💻 Your responsibilities

• Independently managing customer accounts (from onboarding, optimzation to renewal)
• Analyzing cross-channel performance data with the customer (Google Ads, Meta, TikTok, Snap etc.)
• Identifying optimization opportunities and actionable recommendations, as well as consulting our customers on performance marketing topics and best practices for AI implementation.
• Close collaboration with Account Managers to strategically develop customer accounts
• Close collaboration with our Product & ML teams to advance our platform

Requirements

🎯 What you bring

• Several years of experience (>3 years) in performance marketing (agency or advertiser side); first experience in a small company/startup or scale-up is a plus
• Strong communication skills in German and a genuine enjoyment of client-facing work
• A proactive mindset and the drive to advise customers with high-quality solutions
• Curiosity about AI and automation. You don't need to be a builder, but you should be eager to use AI to work smarter.
• Very strong analytical skills and confidence working with data. Experience with incrementality testing, causal impact analysis, A/B testing, or econometrics/MMM is a plus
• German at a native level and business-fluent English
• Willingness to travel occasionally (client meetings, team events)

Benefits

Why Nexoya?

✨ Work on a leading European AI marketing platform

✨ Ownership, growth opportunities, and direct impact

✨ International, ambitious team with strong cohesion

✨ Genuine AI-first culture. Experiment, automate, and share what you build, work with MCPs/Coworkers/Agents, etc.

✨ Hybrid setup, flexibility to work remotely or at home depending on your location. Home bases in Zurich & Milan.

✨ Twice a year, the entire team travels to a special location for our Strategy Days, where we shape our culture and company strategy together (past locations: Helsinki, Berlin, Belgrade, Swiss Alps, Zurich)

Ready?

If you love performance marketing, work in a data-driven way, and want to make marketing teams more successful with AI, we'd love to meet you.

👉 Apply now with your CV and a short motivation letter.

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Position Details

• Job Title: Media Consultant/Customer Success Manager in Performance Marketing
• Company / Organisation: Nexoya
• Location: Remote
• Employment Type: Full-time
• Field / Industry: Marketing
• Work Arrangement: Remote - open to candidates worldwide

About This Opportunity

This full-time opportunity at Nexoya is an excellent opening for experienced professionals in the field of marketing and digital growth. The role is structured around a fully remote setup - offering you the freedom to work from any location in the world and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

As a remote-first position, this role welcomes qualified candidates from across the globe. You will be expected to manage your schedule independently, communicate proactively, and deliver results consistently - hallmarks of a high-performing remote professional.

Whether you are an established practitioner in marketing and digital growth or a highly skilled professional looking for your next challenge, this Media Consultant/Customer Success Manager in Performance Marketing role offers the platform to apply your expertise in a real-world, results-oriented environment. Nexoya is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in marketing and digital growth and a demonstrable track record of delivering high-quality results. You should possess strategic thinking, creativity, data literacy, and strong written communication. Experience working with marketing platforms, analytics tools, content management systems, and campaign management software will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, Nexoya is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to drive brand awareness, audience growth, and measurable business results, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Media Consultant/Customer Success Manager in Performance Marketing position at Nexoya will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in marketing and digital growth
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Media Consultant/Customer Success Manager in Performance Marketing position at Nexoya, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in marketing and digital growth. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what Nexoya is looking for in a Media Consultant/Customer Success Manager in Performance Marketing.

All applications for this role are processed directly by Nexoya. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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