Kundenbetreuungsmanager (B2C) | 100% remote

Wir suchen einen Customer Success Manager (B2C) der eigenverantwortlich einen festen Kundenstamm von ca. 2.000+ Kunden betreut.

Du bist der zentrale Ansprechpartner und sorgst dafür, dass unsere Kunden optimal betreut werden, Lösungen erhalten und eine durchgehend positive Erfahrung mit unserem Service und unseren Produkten haben.

Aufgaben

• Betreuung eines festen Kundenportfolios (B2C)
• Unterstützung bei rechtlichen Anliegen (keine Rechtsberatung erforderlich)
• Identifikation und Lösung von Problemen
• Proaktive Begleitung und Unterstützung unserer Kunden
• Beratung zu passenden Lösungen und Services
• Enge Zusammenarbeit mit unserem Legal- und Backoffice-Team

Qualifikation

• Starke Kommunikationsfähigkeit (klar, ruhig, lösungsorientiert)
• Eigenverantwortung und unternehmerisches Denken
• Erfahrung im Umgang mit Kunden (Support, Vertrieb oder Customer Success)
• Fähigkeit, auch in schwierigen Situationen souverän zu bleiben
• Zielorientiertes Arbeiten mit Fokus auf Kundenzufriedenheit und langfristige Kundenbeziehungen

Benefits

• Fixgehalt: 3.200 € – 3.800 € brutto / Monat
• 100% Remote
• Zusätzlich attraktives leistungsbasiertes Bonusmodell
• Eigenverantwortlicher Kundenstamm (keine reine Ticketbearbeitung)
• Klare Entwicklungsmöglichkeiten (Senior / Team Lead)
• Moderner Arbeitsplatz mit starkem Fokus auf Automatisierung & KI

Du bist kein klassischer Support-Mitarbeiter, sondern übernimmst Verantwortung für einen eigenen Kundenbereich und trägst aktiv dazu bei, die Customer Experience auf ein neues Level zu bringen. Deine Arbeit hat direkten Einfluss auf Wachstum und Weiterentwicklung des Unternehmens.

Wenn wir dein Interesse geweckt haben, dann sende uns gerne deine Bewerbungsunterlagen zu.

Wir freuen uns auf deine Bewerbung!

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Position Details

• Job Title: Kundenbetreuungsmanager (B2C) | 100% remote
• Company / Organisation: smartkündigen OHG
• Location: Remote
• Employment Type: Full-time
• Field / Industry: Customer Support
• Work Arrangement: Remote - open to candidates worldwide

About This Opportunity

This full-time opportunity at smartkündigen OHG is an excellent opening for experienced professionals in the field of customer success and support. The role is structured around a fully remote setup - offering you the freedom to work from any location in the world and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

As a remote-first position, this role welcomes qualified candidates from across the globe. You will be expected to manage your schedule independently, communicate proactively, and deliver results consistently - hallmarks of a high-performing remote professional.

Whether you are an established practitioner in customer success and support or a highly skilled professional looking for your next challenge, this Kundenbetreuungsmanager (B2C) | 100% remote role offers the platform to apply your expertise in a real-world, results-oriented environment. smartkündigen OHG is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in customer success and support and a demonstrable track record of delivering high-quality results. You should possess empathy, clear communication, patience, and a proactive approach to problem resolution. Experience working with customer support platforms, ticketing systems, and CRM and live-chat tools will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, smartkündigen OHG is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to deliver exceptional customer experiences and build lasting client satisfaction and loyalty, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Kundenbetreuungsmanager (B2C) | 100% remote position at smartkündigen OHG will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in customer success and support
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Kundenbetreuungsmanager (B2C) | 100% remote position at smartkündigen OHG, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in customer success and support. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what smartkündigen OHG is looking for in a Kundenbetreuungsmanager (B2C) | 100% remote.

All applications for this role are processed directly by smartkündigen OHG. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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