1st Level IT-Support (m/w/d)

Die n-komm GmbH steht für innovative IT-Lösungen, verlässlichen Service und partnerschaftliche Zusammenarbeit. Mit langjähriger Erfahrung unterstützen wir unsere Kunden bei der digitalen Transformation und im täglichen IT-Betrieb. Zur Verstärkung unseres Teams suchen wir engagierte Unterstützung im 1st Level IT-Support.

Aufgaben

Als Teil unseres Support-Teams sind Sie erste Ansprechperson für unsere Kunden und sorgen für einen reibungslosen IT-Betrieb:

• Entgegennahme und Bearbeitung von Supportanfragen unserer Kunden (Telefon, E-Mail, Ticketsystem)
• Unterstützung im Bereich Clienttechnologie (Windows-Umgebungen, Arbeitsplatzsysteme, Peripheriegeräte)
• Betreuung von Endanwendern unserer Kunden bei Hard- und Softwareproblemen
• Installation, Konfiguration und Wartung von Clients, Notebooks und mobilen Endgeräten bei Kundenumgebungen
• Benutzer- und Rechteverwaltung (z. B. Active Directory) in Kundensystemen
• Unterstützung bei Standardanwendungen (z. B. Microsoft 365, Drucksysteme, VPN)
• Analyse und Behebung von Störungen per Remote-Zugriff oder ggf. vor Ort beim Kunden
• Dokumentation von Anfragen und Lösungen im Ticketsystem
• Weiterleitung komplexerer Fälle an den 2nd Level Support
• Mitarbeit bei Rollouts, Updates und IT-Projekten bei unseren Kunden

Qualifikation

• Abgeschlossene Ausbildung im IT-Bereich (z. B. Fachinformatiker/in) von Vorteil
• Erste Erfahrung im IT-Support oder im kundenorientierten Helpdesk wünschenswert
• Gute Kenntnisse in Windows-Betriebssystemen und gängiger Standardsoftware
• Grundverständnis von Netzwerken, Clients und IT-Infrastrukturen
• Ausgeprägte Service- und Kundenorientierung
• Strukturierte und lösungsorientierte Arbeitsweise
• Teamfähigkeit und Kommunikationsstärke
• Sehr gute Deutschkenntnisse sind zwingend erforderlich

Benefits

• Einen sicheren Arbeitsplatz in einem wachsenden IT-Unternehmen
• Strukturierte Einarbeitung und Unterstützung durch ein erfahrenes Team
• Vielfältige Weiterbildungs- und Entwicklungsmöglichkeiten
• Moderne Arbeitsumgebung und aktuelle Technologien
• Kollegiales Arbeitsklima mit kurzen Entscheidungswegen
• Attraktive Vergütung und zusätzliche Benefits

Interesse geweckt?

Dann freuen wir uns darauf, Sie kennenzulernen und gemeinsam die IT unserer Kunden zuverlässig zu gestalten.

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Position Details

• Job Title: 1st Level IT-Support (m/w/d)
• Company / Organisation: n-komm GmbH
• Location: Karlsruhe
• Employment Type: Full-time
• Field / Industry: Software Development
• Work Arrangement: On-site or hybrid - Karlsruhe

About This Opportunity

This full-time opportunity at n-komm GmbH is an excellent opening for experienced professionals in the field of software engineering and technology. The role is structured around an on-site or hybrid environment based in Karlsruhe and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Karlsruhe, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in software engineering and technology or a highly skilled professional looking for your next challenge, this 1st Level IT-Support (m/w/d) role offers the platform to apply your expertise in a real-world, results-oriented environment. n-komm GmbH is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in software engineering and technology and a demonstrable track record of delivering high-quality results. You should possess analytical thinking, attention to technical detail, and a methodical approach to problem-solving. Experience working with modern development tools, version control systems, and cloud platforms will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, n-komm GmbH is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to build reliable, scalable, and high-performing digital products, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the 1st Level IT-Support (m/w/d) position at n-komm GmbH will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in software engineering and technology
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this 1st Level IT-Support (m/w/d) position at n-komm GmbH, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in software engineering and technology. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what n-komm GmbH is looking for in a 1st Level IT-Support (m/w/d).

All applications for this role are processed directly by n-komm GmbH. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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