Werkstudent Customer Support (m/w/d)

Über Cleverly & Complori

Bei cleverly helfen wir Kindern und Jugendlichen herauszufinden, was sie wirklich können und wollen. Mit complori machen wir Lernen nachhaltig — digital, persönlich, wirkungsvoll.

Bewirb dich für diesen Job wenn du motiviert bist...

​und dich folgende Punkte ansprechen:

• Klare parallele Kommunikation zwischen Kund:innen und Pädagog:innen
• Konsequentes Arbeiten mit SLA- und Priorisierungssystemen
• Selbstständiges Arbeiten mit hoher Eigenverantwortung
• Strukturierte Bearbeitung von Anfragen unter Zeitdruck
• Lösungsorientiertes Denken bei individuellen Kundenanforderungen
• Sicherer Umgang mit operativen Prozessen im Tagesgeschäft

Deine Mission bei Cleverly & Complori

Für unser Customer-Support-Team suchen wir jemanden, der nicht wartet, bis Probleme eskalieren — sondern sie löst, bevor sie entstehen. Jemanden, der Kunden nicht abwimmelt, sondern begeistert.

Wir sind der perfekte Fit wenn...

​dich folgende Punkte beschreiben:

• Du arbeitest strukturiert und kannst mehrere Aufgaben parallel zwischen Kunden und Pädagog:innen koordinieren
• Du denkst in Prioritäten und kannst Aufgaben nach Dringlichkeit und Impact steuern
• Du arbeitest eigenständig und bleibst auch unter Zeitdruck handlungsfähig
• Du bringst ein kreatives Mindset mit, um individuelle Lösungen für Kund:innen zu entwickeln
• Du bist operativ stark und setzt Dinge zuverlässig um
• Du hast ein gutes Verständnis für serviceorientierte Kommunikation und Qualität (SLA-orientiertes Arbeiten)

Startdatum

15.06.2026

Gehalt

15€/std.

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Position Details

• Job Title: Werkstudent Customer Support (m/w/d)
• Company / Organisation: Complori
• Location: Berlin
• Employment Type: Full-time
• Field / Industry: Customer Support
• Work Arrangement: On-site or hybrid - Berlin

About This Opportunity

This full-time opportunity at Complori is an excellent opening for experienced professionals in the field of customer success and support. The role is structured around an on-site or hybrid environment based in Berlin and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Berlin, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in customer success and support or a highly skilled professional looking for your next challenge, this Werkstudent Customer Support (m/w/d) role offers the platform to apply your expertise in a real-world, results-oriented environment. Complori is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in customer success and support and a demonstrable track record of delivering high-quality results. You should possess empathy, clear communication, patience, and a proactive approach to problem resolution. Experience working with customer support platforms, ticketing systems, and CRM and live-chat tools will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, Complori is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to deliver exceptional customer experiences and build lasting client satisfaction and loyalty, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Werkstudent Customer Support (m/w/d) position at Complori will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in customer success and support
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Werkstudent Customer Support (m/w/d) position at Complori, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in customer success and support. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what Complori is looking for in a Werkstudent Customer Support (m/w/d).

All applications for this role are processed directly by Complori. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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