Mitarbeiter in der Reparaturenabteilung (m/w/d) - TUMI Unna

Als Teil der Samsonite Gruppe, dem weltweit größten Unternehmen für Reisegepäck mit einer über 100-jährigen Tradition, ist TUMI eine international etablierte Lifestyle-Marke im Premium Segment für Reisegepäck, Businesstaschen und Lederaccessoires, mit über 200 eigenen Geschäften sowie über 400 Partnern des exklusiven Einzelhandels, in 65 Ländern. Es ist unsere Philosophie und Mission zugleich, Produkte zu entwickeln, die die menschliche Mobilität stilvoll ergänzen. Liebe zum Detail mit dem Ziel schlichter Perfektion, zeichnen unsere Produkte und unsere Arbeitsweise aus.

Unser Standort in Unna ist das europäische Distributionszentrum für TUMI. Zur Erweiterung unseres Teams in der Abteilung Service after Sales suchen wir zum nächstmöglichen Zeitpunkt einen engagierten Warehouse Associate Repairs (m/w/d) in Vollzeit (39 Stunden/Woche), Arbeitszeiten Mo – Do 07:30-16:00 Uhr | Fr 07:30-15:00 Uhr .

Aufgaben

• Fachgerechte Bearbeitung eingehender Reparaturen
• allgemeine Abwicklung von Reparaturaufträgen
• Ersatzteilmanagement inkl. Dokumentation
• Unterstützung bei der Versandvorbereitung

Qualifikation

• Erste Erfahrungen im handwerklichen Bereich und ein gutes technisches Verständnis
• Freude an praktischen, handwerklichen Tätigkeiten
• Sicherer Umhang mit MS Office (E-Mail, Excel, Word)
• Gute Deutsch- und Grundkenntnisse in Englisch
• Sorgfältige Arbeitsweise

Benefits

• Wir bereiten Sie umfassend auf Ihre Aufgaben vor
• Sie erwartet ein kollegiales Miteinander, flache Hierarchien und ein internationales Arbeitsumfeld
• Als Teil unseres Teams profitieren Sie von exklusiven Mitarbeiterrabatten auf unsere Produkte innerhalb der Samsonite GmbH
• Wir unterstützen Ihre Mobilität – mit einem Zuschuss zum Deutschland-Ticket als Jobticket
• Nutzen Sie unser Bike-Leasing-Angebot für Ihre persönliche Mobilität
• 30 Urlaubstage

Neben unseren hochwertigen Produkten mit höchstem Anspruch an Qualität und Funktionalität erwartet Sie ein abwechslungsreiches Aufgabenfeld sowie eine kollegiales Miteinander in einem dynamischen Umfeld.

Klingt das nach Ihrem nächsten Job? Dann senden Sie uns gerne Ihre Unterlagen (Anschreiben, Lebenslauf,Zeugnisse). Wir freuen uns darauf, Sie kennenzulernen!

Find more English Speaking Jobs in Germany on Arbeitnow

Position Details

• Job Title: Mitarbeiter in der Reparaturenabteilung (m/w/d) - TUMI Unna
• Company / Organisation: TUMI
• Location: Unna
• Employment Type: Full-time
• Field / Industry: Customer Support
• Work Arrangement: On-site or hybrid - Unna

About This Opportunity

This full-time opportunity at TUMI is an excellent opening for experienced professionals in the field of customer success and support. The role is structured around an on-site or hybrid environment based in Unna and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Unna, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in customer success and support or a highly skilled professional looking for your next challenge, this Mitarbeiter in der Reparaturenabteilung (m/w/d) - TUMI Unna role offers the platform to apply your expertise in a real-world, results-oriented environment. TUMI is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in customer success and support and a demonstrable track record of delivering high-quality results. You should possess empathy, clear communication, patience, and a proactive approach to problem resolution. Experience working with customer support platforms, ticketing systems, and CRM and live-chat tools will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, TUMI is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to deliver exceptional customer experiences and build lasting client satisfaction and loyalty, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Mitarbeiter in der Reparaturenabteilung (m/w/d) - TUMI Unna position at TUMI will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in customer success and support
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Mitarbeiter in der Reparaturenabteilung (m/w/d) - TUMI Unna position at TUMI, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in customer success and support. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what TUMI is looking for in a Mitarbeiter in der Reparaturenabteilung (m/w/d) - TUMI Unna.

All applications for this role are processed directly by TUMI. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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