Support Operations Coordinator

To qualify for this position, you must meet one of the following Basic Requirements: Applicants must possess one year of Specialized experience equivalent to the GS-11 in the federal service. Specialized experience is defined as: Working collaboratively with investigators and representatives of Federal, state, Tribal, local law-enforcement, and regulatory organizations to provide authoritative guidance, coordinate actions, and resolve operational problems; serve as on-scene team member for transportation accidents providing evidence related operations; and drafts briefings and presentations conveying investigative operational related information or diverse audiences. For more information see link: Miscellaneous Administration and Program Series 0301 NOTE: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your resume must clearly show the specialized experience and competencies related to this position. Failure to demonstrate how you possess the education, specialized experience and/or competencies will result in an "Ineligible" rating. The incumbent will serve as a Support Operations Coordinator located in the Office of the Managing Director, Special Operations, National Transportation Safety Board (NTSB) and coordinates the investigative work of the agency with local, state, and Federal law enforcement, public safety, emergency management, and similar agencies. Provide day-to-day operational mission support that enables investigative readiness, continuity of operations,, and effective accident and incident response.

Position Details

• Job Title: Support Operations Coordinator
• Company / Organisation: National Transportation Safety Board
• Location: Washington, District of Columbia
• Employment Type: Full-time
• Field / Industry: Customer Support
• Work Arrangement: On-site or hybrid - Washington, District of Columbia

About This Opportunity

This full-time opportunity at National Transportation Safety Board is an excellent opening for experienced professionals in the field of customer success and support. The role is structured around an on-site or hybrid environment based in Washington, District of Columbia and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Washington, District of Columbia, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in customer success and support or a highly skilled professional looking for your next challenge, this Support Operations Coordinator role offers the platform to apply your expertise in a real-world, results-oriented environment. National Transportation Safety Board is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in customer success and support and a demonstrable track record of delivering high-quality results. You should possess empathy, clear communication, patience, and a proactive approach to problem resolution. Experience working with customer support platforms, ticketing systems, and CRM and live-chat tools will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, National Transportation Safety Board is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to deliver exceptional customer experiences and build lasting client satisfaction and loyalty, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Support Operations Coordinator position at National Transportation Safety Board will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in customer success and support
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Support Operations Coordinator position at National Transportation Safety Board, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in customer success and support. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what National Transportation Safety Board is looking for in a Support Operations Coordinator.

All applications for this role are processed directly by National Transportation Safety Board. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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