Operations Support Assistant

In order to qualify, you must meet the education and/or experience requirements described below. For the CP-04 level you must have one year (52 weeks) of specialized experience equivalent to the CP-03/GS-05 receiving and processing documents and data/statistical information in accordance with established procedures; reviewing documents and reports for completeness and entering information into an automated tracking system; researching information from various sources and communicating results to Specialists; or similar administrative experience. For the CP-05 level you must have one year (52 weeks) of specialized experience equivalent to the CP-04/GS-06 receiving and processing documents and data/statistical information in accordance with established procedures; reviewing documents and reports for completeness and entering information into an automated tracking system; assisting in the development and/or implementation of clerical or administrative processes for application within a unit or subdivision; and selecting, evaluating and arranging information from files and other sources for use by others in completing larger reports and projects; or similar administrative experience. For the CP-06 level, you must have one year (52 weeks) of specialized experience equivalent to the CP-05/GS-07 developing and implementing administrative procedures and general policies; analyzing and interpreting information related to administrative functions; entering, updating, and managing data across various systems while addressing and correcting any errors or inconsistencies; completing basic financial tasks in support of the budget process; and independently completing reports and projects for the organization. All eligibility requirements must be met by the closing date of the vacancy announcement. (Information on Qualification & Education is located at the following link: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/) The United States Capitol Police (USCP) safeguards the Congress, Members of Congress, employees, visitors, and Congressional buildings and grounds from crime, disruption, and terrorism. We protect and secure Congress so it can fulfill its constitutional and legislative responsibilities in a safe, secure and open environment.

Position Details

• Job Title: Operations Support Assistant
• Company / Organisation: U.S. Capitol Police
• Location: Washington, District of Columbia
• Employment Type: Full-time
• Field / Industry: Customer Support
• Work Arrangement: On-site or hybrid - Washington, District of Columbia

About This Opportunity

This full-time opportunity at U.S. Capitol Police is an excellent opening for experienced professionals in the field of customer success and support. The role is structured around an on-site or hybrid environment based in Washington, District of Columbia and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Washington, District of Columbia, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in customer success and support or a highly skilled professional looking for your next challenge, this Operations Support Assistant role offers the platform to apply your expertise in a real-world, results-oriented environment. U.S. Capitol Police is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in customer success and support and a demonstrable track record of delivering high-quality results. You should possess empathy, clear communication, patience, and a proactive approach to problem resolution. Experience working with customer support platforms, ticketing systems, and CRM and live-chat tools will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, U.S. Capitol Police is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to deliver exceptional customer experiences and build lasting client satisfaction and loyalty, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Operations Support Assistant position at U.S. Capitol Police will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in customer success and support
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Operations Support Assistant position at U.S. Capitol Police, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in customer success and support. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what U.S. Capitol Police is looking for in a Operations Support Assistant.

All applications for this role are processed directly by U.S. Capitol Police. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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