Recepcionist / Customer Service Axel Hotel Berlin

About Us

Axel Hotels is a pioneering and inclusive hotel chain aimed at the LGBTIQ+ community, internationally recognized for its innovative approach to the sector. We believe in diversity and progress, and we are in an exciting phase of expansion.

The opening of the Axel Hotel Barcelona in 2003 marked the beginning of a project that is currently undergoing rapid expansion, with 10 hotels currently in the portfolio and three planned for the coming months: Bilbao recently opened, Valencia in 2025, and Porto in 2026.

What are we looking for?

At Axel Hotels, we are recruiting a Receptionist to join our hotel in Berlin.

If you are tenacious, responsible, healthily ambitious, and motivated, we would love for you to grow with us.

Mission:

To promote maximum guest satisfaction and well-being while staying at the hotel by adhering to department and hotel standards and procedures, while simultaneously generating business by actively promoting both upselling and cross-selling within the hotel and outside of the hotel at other Axel hotels.

Duties:

·Check-in/out

·Responsible for shift management

·Customer service

·Reservations management

·Availability to work rotating shifts.

Skills and Competencies:

• Customer service.
• Empathy and kindness.
• Effective verbal and nonverbal communication.
• Managing agendas and reservations.
• Multitasking.
• Document organization.
• Conflict management.
• Quick decision-making.
• Punctuality.
• Impeccable personal appearance.
• Discretion and confidentiality.

Requirements:

• Minimum of 2 years' experience as a receptionist in a similar hotel category.
• Advanced English and German are essential.
• Other languages ​​are highly valued.
• Experience with the Tesipro / Ulyses Cloud system is a plus.

Offered:

• Real opportunities for advancement within the company.
• Future geographical mobility within hotels within the chain and/or new projects.
• Opportunity to be part of a diverse and committed team.
• Inclusive and respectful work environment.

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Position Details

• Job Title: Recepcionist / Customer Service Axel Hotel Berlin
• Company / Organisation: Axel Hotels
• Location: Berlin
• Employment Type: Full-time
• Field / Industry: Customer Support
• Work Arrangement: On-site or hybrid - Berlin

About This Opportunity

This full-time opportunity at Axel Hotels is an excellent opening for experienced professionals in the field of customer success and support. The role is structured around an on-site or hybrid environment based in Berlin and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Berlin, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in customer success and support or a highly skilled professional looking for your next challenge, this Recepcionist / Customer Service Axel Hotel Berlin role offers the platform to apply your expertise in a real-world, results-oriented environment. Axel Hotels is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in customer success and support and a demonstrable track record of delivering high-quality results. You should possess empathy, clear communication, patience, and a proactive approach to problem resolution. Experience working with customer support platforms, ticketing systems, and CRM and live-chat tools will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, Axel Hotels is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to deliver exceptional customer experiences and build lasting client satisfaction and loyalty, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Recepcionist / Customer Service Axel Hotel Berlin position at Axel Hotels will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in customer success and support
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Recepcionist / Customer Service Axel Hotel Berlin position at Axel Hotels, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in customer success and support. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what Axel Hotels is looking for in a Recepcionist / Customer Service Axel Hotel Berlin.

All applications for this role are processed directly by Axel Hotels. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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