Mitarbeiter:in Kundenservice & Social Media (m/w/d)

SiPRi ist eine junge, schnell wachsende Sicherheitsmarke aus Deutschland. Wir entwickeln
und vertreiben smarte Sicherheitsprodukte — von Alarm-Fahrradschlössern mit 120-dBAlarm über RFID-Schutz bis hin zu persönlichen Alarmen und Tresoren. Verkauft wird
primär über Amazon und unseren eigenen Shopify-Shop, im gesamten DACH-Raum.
Hinter SiPRi stehen zwei Gründer: Stefan Priesmeier bringt über 40 Jahre Erfahrung in der
Sicherheitstechnik mit, Simon Bartsch verantwortet Strategie, Marketing und Operations. Wir
arbeiten schlank, schnell und digital — und suchen Verstärkung, die mit uns wächst.

Aufgaben

Kundenservice
→ Bearbeitung von Kundenanfragen über Amazon, Shopify und E-Mail — freundlich,
kompetent und schnell
→ Lösung von Reklamationen, Retouren und Garantiefällen in Abstimmung mit dem
Team
→ Pflege und Beantwortung von Produktbewertungen und Rezensionen
→ Aufbau und Pflege von Antwortvorlagen und FAQ, um den Service kontinuierlich zu
verbessern
Social Media
→ Betreuung unserer Social-Media-Kanäle (u. a. Instagram, Facebook, TikTok) —
Posten, Community-Management, Kommentare und Nachrichten
→ Erstellung und Planung von Content in Abstimmung mit dem Marketing (Bild, kurze
Captions, einfache Clips)
→ Beobachtung von Trends und Mitbewerbern sowie Sammeln von Content-Ideen
→ Unterstützung bei der Auswertung der wichtigsten Kennzahlen (Reichweite,
Engagement, Antwortzeiten)

Qualifikation

Sehr gutes Deutsch in Wort und Schrift — du formulierst klar, freundlich und
fehlerfrei
→ Erste Erfahrung im Kundenservice, Social Media oder E-Commerce (auch als
Quereinsteiger:in möglich)
→ Sicherer Umgang mit gängigen digitalen Tools; Erfahrung mit Amazon, Shopify oder
Social-Media-Tools ist ein Plus
→ Selbstständige, strukturierte und zuverlässige Arbeitsweise — wichtig im RemoteSetup
→ Gespür für Sprache, Marke und einen guten, seriösen Ton
SiPRi — Stellenausschreibung Kundenservice & Social Media Seite 3
SiPRi Stellenausschreibung | Vertraulich | Priesmeier & Bartsch GbR
→ Eigene technische Ausstattung (Laptop, stabiles Internet) für das Arbeiten von zu
Hause

Benefits

→ 100 % Remote — arbeite flexibel von wo du willst
→ Flexible Arbeitszeiten auf Teilzeit- bzw. Minijob-Basis, gut mit Studium oder Familie
vereinbar
→ Flache Hierarchien, kurze Entscheidungswege und direkter Draht zu den Gründern
→ Echte Verantwortung ab Tag eins und die Chance, mit einer wachsenden Marke
mitzuwachsen
→ Strukturierte Einarbeitung mit klaren Abläufen (SOPs) und digitalen Too

Bewirb dich direkt über join.com mit einem kurzen Anschreiben und deinem Lebenslauf.
Erzähl uns in zwei, drei Sätzen, warum Kundenservice und Social Media dein Ding sind —
gerne mit einem Link zu Kanälen oder Inhalten, die du selbst betreut hast.
Wir freuen uns darauf, dich kennenzulernen.

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Position Details

• Job Title: Mitarbeiter:in Kundenservice & Social Media (m/w/d)
• Company / Organisation: Priesmeier & Bartsch GbR
• Location: Berlin
• Employment Type: Full-time
• Field / Industry: Marketing
• Work Arrangement: On-site or hybrid - Berlin

About This Opportunity

This full-time opportunity at Priesmeier & Bartsch GbR is an excellent opening for experienced professionals in the field of marketing and digital growth. The role is structured around an on-site or hybrid environment based in Berlin and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Berlin, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in marketing and digital growth or a highly skilled professional looking for your next challenge, this Mitarbeiter:in Kundenservice & Social Media (m/w/d) role offers the platform to apply your expertise in a real-world, results-oriented environment. Priesmeier & Bartsch GbR is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in marketing and digital growth and a demonstrable track record of delivering high-quality results. You should possess strategic thinking, creativity, data literacy, and strong written communication. Experience working with marketing platforms, analytics tools, content management systems, and campaign management software will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, Priesmeier & Bartsch GbR is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to drive brand awareness, audience growth, and measurable business results, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Mitarbeiter:in Kundenservice & Social Media (m/w/d) position at Priesmeier & Bartsch GbR will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in marketing and digital growth
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Mitarbeiter:in Kundenservice & Social Media (m/w/d) position at Priesmeier & Bartsch GbR, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in marketing and digital growth. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what Priesmeier & Bartsch GbR is looking for in a Mitarbeiter:in Kundenservice & Social Media (m/w/d).

All applications for this role are processed directly by Priesmeier & Bartsch GbR. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

About Career Nest

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