IT Support Specialist I

Requirements: The position requires a bachelor's degree, preferably in computer science or a related field, or equivalent experience and at least two years specialized experience with demonstrated computer support skills applicable to the duties described above, including, but not limited to: Detailed, current, and comprehensive knowledge of PC software and hardware Superior diagnostic and analytical competence Ability to communicate effectively with others, both orally and in writing Capacity to work harmoniously with others, both technical and non-technical Ability to travel overnight occasionally Preferred Skills: Extensive experience of using, configuring, deploying, and supporting the following Microsoft applications in an enterprise environment is highly desired: Outlook Office 365 OneDrive OneNote SharePoint Online Teams Also: Knowledge of cybersecurity best practices and concepts Experience with and ability to independently troubleshoot A/V technology hardware and software Experience with VoIP administration Experience with workstation imaging Ability to read, analyze, and create PowerShell scripts Familiarity with Active Directory and Group Policies Strong writing skills and ability to develop user documentation The incumbent reports to the IT Support Supervisor and provides technical and end-user support to judges' chambers and court units of the Fifth Circuit Court of Appeals. The incumbent supports all end-user software and hardware, including, but not limited to, laptops, PCs, thin clients, virtual desktops, printers, MFPs/copiers, wired and wireless telephones, and audio/video conference equipment.

Position Details

• Job Title: IT Support Specialist I
• Company / Organisation: U.S. Courts
• Location: New Orleans, Louisiana
• Employment Type: Full-time
• Field / Industry: Software Development
• Work Arrangement: On-site or hybrid - New Orleans, Louisiana

About This Opportunity

This full-time opportunity at U.S. Courts is an excellent opening for experienced professionals in the field of software engineering and technology. The role is structured around an on-site or hybrid environment based in New Orleans, Louisiana and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in New Orleans, Louisiana, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in software engineering and technology or a highly skilled professional looking for your next challenge, this IT Support Specialist I role offers the platform to apply your expertise in a real-world, results-oriented environment. U.S. Courts is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in software engineering and technology and a demonstrable track record of delivering high-quality results. You should possess analytical thinking, attention to technical detail, and a methodical approach to problem-solving. Experience working with modern development tools, version control systems, and cloud platforms will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, U.S. Courts is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to build reliable, scalable, and high-performing digital products, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the IT Support Specialist I position at U.S. Courts will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in software engineering and technology
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this IT Support Specialist I position at U.S. Courts, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in software engineering and technology. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what U.S. Courts is looking for in a IT Support Specialist I.

All applications for this role are processed directly by U.S. Courts. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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