Customer Support für internationales Musikprojekt - EU Freelancer

Kennst du schon die hey contact heroes?

Noch nicht? Dann wird’s Zeit!

Die hey contact heroes stehen für echte Innovationen im Kundenservice! Wir haben uns auf die Bereitstellung erstklassiger Kundenservice-Lösungen spezialisiert hat. Mit über 500 Agent/innen sind wir in mittlerweile 17 Ländern rund um die Uhr und rund um den Globus im Einsatz.

100 % Remote - innerhalb der EU (ausgenommen: Deutschland)

Du bist kommunikativ, zuverlässig und liebst Musik? Dann ist das deine Chance, Teil eines internationalen Projekts für einen der größten Musikkonzerne weltweit zu werden!

Wir suchen motivierte Freelancer innerhalb der EU, die unser Team im Kundenservice unterstützen – telefonisch, per E-Mail und im Chat.

Deine Mission:

• Bearbeitung von Kundenanfragen zu Bestellungen, Produkten & Services
• Kommunikation per Telefon, E-Mail und Chat (ca. 85% Backoffice)
• Sorgfältige Dokumentation in den vorgesehenen Tools (z. B. Zendesk)
• Zusammenarbeit mit dem Projektteam, um eine hohe Kundenzufriedenheit sicherzustellen

Dein Profil:

• Du lebst im EU-Ausland (außer Deutschland) und hast eine gültige Umsatzsteuer ID
• Du bist musikaffin und kannst dich mit internationalen Musikmarken identifizieren
• Sehr gute Deutschkenntnisse in Wort und Schrift, Englischkenntnisse sind von Vorteil
• Du hast bereits Erfahrung im Kundenservice / Contact Center (Telefonie, E-Mail
  oder Chat)
• Du arbeitest zuverlässig, strukturiert und eigenverantwortlich
• Du bist pünktlich, belastbar und teamfähig
• Technisches Setup: Stabile Internetverbindung, Headset, ruhige Arbeitsumgebung

Unser Angebot:

• Ein spannendes Projekt für einen der größten Musikkonzerne der Welt
• Langfristige Perspektive mit fairer Vergütung
• Engen Austausch mit Teamleitung und Projektmanagement
• Möglichkeit, deine Begeisterung für Musik in den Job einzubringen

Find more English Speaking Jobs in Germany on Arbeitnow

Position Details

• Job Title: Customer Support für internationales Musikprojekt - EU Freelancer
• Company / Organisation: hey contact heroes GmbH
• Location: Hamburg
• Employment Type: Full-time
• Field / Industry: Customer Support
• Work Arrangement: On-site or hybrid - Hamburg

About This Opportunity

This full-time opportunity at hey contact heroes GmbH is an excellent opening for experienced professionals in the field of customer success and support. The role is structured around an on-site or hybrid environment based in Hamburg and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Hamburg, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in customer success and support or a highly skilled professional looking for your next challenge, this Customer Support für internationales Musikprojekt - EU Freelancer role offers the platform to apply your expertise in a real-world, results-oriented environment. hey contact heroes GmbH is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in customer success and support and a demonstrable track record of delivering high-quality results. You should possess empathy, clear communication, patience, and a proactive approach to problem resolution. Experience working with customer support platforms, ticketing systems, and CRM and live-chat tools will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, hey contact heroes GmbH is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to deliver exceptional customer experiences and build lasting client satisfaction and loyalty, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Customer Support für internationales Musikprojekt - EU Freelancer position at hey contact heroes GmbH will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in customer success and support
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Customer Support für internationales Musikprojekt - EU Freelancer position at hey contact heroes GmbH, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in customer success and support. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what hey contact heroes GmbH is looking for in a Customer Support für internationales Musikprojekt - EU Freelancer.

All applications for this role are processed directly by hey contact heroes GmbH. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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