Customer Success Manager (m/w/d) - Teilzeit 20h

Aufgaben

• Onboarding & Betreuung: Du begleitest unsere Kunden bei der Einrichtung und ersten Nutzung von CloseAI.
• Check-in Calls: Du führst regelmäßige Calls mit unseren Nutzern durch, um den aktuellen Status zu prüfen, Fragen zu klären und die Zufriedenheit sicherzustellen.
• Feedback-Management: Du sammelst Insights aus der Praxis (z. B. zu den GPT-Empfehlungen oder dem CRM-Export) und spielst diese direkt an unser Produkt-Team zurück.
• Success-Content: Du unterstützt bei der Erstellung von Case Studies und Onboarding-Webinaren.

Qualifikation

• Die Fähigkeit, bestehenden Prozessen zu folgen
• Schnelle Auffassungsgabe und hohe Disziplin
• Starke kommunikative Fähigkeiten und ein großes empathisches Gespür
• Guter Umgang mit Leistungsdruck
• Ausgeprägte Teamfähigkeit
• Saubere und fehlerfreie schriftliche Ausdrucksform in Deutsch

Benefits

• Langfristige Perspektive & Sicherheit: Wir suchen keine Aushilfen, sondern Teammitglieder. Unser Ziel ist es, gemeinsam mit dir zu wachsen – mit einer Übernahmequote von über 95 % streben wir nach deinem Studium eine unbefristete Festanstellung an.
• High-Performance Culture mit Herz: Bei uns triffst du auf eine kollegiale und familiäre Arbeitsatmosphäre. Wir sind davon überzeugt: Nur wer mit Begeisterung arbeitet, kann auch unsere Kunden begeistern. Wir motivieren uns gegenseitig zu Bestleistungen und persönlichem Wachstum.
• Karriere-Turbo im KI-Sektor: Wir expandieren schnell. Als Werkstudent der ersten Stunde stehen dir alle Türen offen, um dich zum Experten oder zur Führungskraft in einem der spannendsten Technologiemärkte unserer Zeit zu entwickeln.

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Position Details

• Job Title: Customer Success Manager (m/w/d) - Teilzeit 20h
• Company / Organisation: CloseAI
• Location: Leinfelden-Echterdingen
• Employment Type: Full-time
• Field / Industry: Customer Support
• Work Arrangement: On-site or hybrid - Leinfelden-Echterdingen

About This Opportunity

This full-time opportunity at CloseAI is an excellent opening for experienced professionals in the field of customer success and support. The role is structured around an on-site or hybrid environment based in Leinfelden-Echterdingen and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Leinfelden-Echterdingen, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in customer success and support or a highly skilled professional looking for your next challenge, this Customer Success Manager (m/w/d) - Teilzeit 20h role offers the platform to apply your expertise in a real-world, results-oriented environment. CloseAI is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in customer success and support and a demonstrable track record of delivering high-quality results. You should possess empathy, clear communication, patience, and a proactive approach to problem resolution. Experience working with customer support platforms, ticketing systems, and CRM and live-chat tools will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, CloseAI is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to deliver exceptional customer experiences and build lasting client satisfaction and loyalty, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Customer Success Manager (m/w/d) - Teilzeit 20h position at CloseAI will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in customer success and support
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Customer Success Manager (m/w/d) - Teilzeit 20h position at CloseAI, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in customer success and support. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what CloseAI is looking for in a Customer Success Manager (m/w/d) - Teilzeit 20h.

All applications for this role are processed directly by CloseAI. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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