Working student - Operations & Customer Support

About premote

At premote, we enable companies to let their employees work from abroad without compliance risks.

We automate complex compliance processes for international business travel, workations, and assignments—covering areas like social security, tax, and labor law.

Your Impact

Your work will focus on structured onboarding, handling customer requests, and maintaining clear communication with clients. You’ll ensure that our platform is set up correctly for each customer and that they understand how to use it in their day-to-day work.

Tasks

• Customer Support & Success: Manage support tickets and coordinate regular check-ins with our client accounts.
• Client Onboarding: Support the onboarding of new customers, helping them set up and integrate our platform (project management).
• Platform Configuration: Assist in configuring client-specific settings and workflows within our compliance automation platform.
• Authority Communication: Communicate with social security and labor law authorities regarding international work and travel compliance.
• Process Improvement: Identify and help implement improvements to internal operational processes and documentation.

Requirements

• You are currently studying (Bachelor or Master) and available part-time (e.g. 15–20 hours per week).
• You have excellent communication skills in English; German proficiency is a plus
• You are structured, detail-oriented, and comfortable juggling multiple operational tasks.
• You are able to work from our Berlin office at least 2 days per week
• You enjoy working independently, but also value collaboration in a small and international team.
• You’re curious about topics like global mobility, HR operations, compliance, and digital process automation.

Benefits

• Flexible Work Hours: We believe in work-life balance and offer flexible work hours, allowing you to manage your schedule effectively and accommodate personal and academical commitments.
• Work-From-Anywhere Policy: We embrace remote work and offer a work-from-anywhere policy, enabling you to work from a location that suits your needs and preferences.
• Generous Vacation: We value your well-being and offer a generous vacation policy to ensure you have time to recharge and pursue your interests outside of work.
• Social Events & Off-sites: We organize regular social events and team-building activities to foster a strong sense of community and camaraderie among employees.

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Position Details

• Job Title: Working student - Operations & Customer Support
• Company / Organisation: premote
• Location: Berlin
• Employment Type: Full-time
• Field / Industry: Customer Support
• Work Arrangement: On-site or hybrid - Berlin

About This Opportunity

This full-time opportunity at premote is an excellent opening for experienced professionals in the field of customer success and support. The role is structured around an on-site or hybrid environment based in Berlin and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Berlin, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in customer success and support or a highly skilled professional looking for your next challenge, this Working student - Operations & Customer Support role offers the platform to apply your expertise in a real-world, results-oriented environment. premote is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in customer success and support and a demonstrable track record of delivering high-quality results. You should possess empathy, clear communication, patience, and a proactive approach to problem resolution. Experience working with customer support platforms, ticketing systems, and CRM and live-chat tools will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, premote is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to deliver exceptional customer experiences and build lasting client satisfaction and loyalty, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Working student - Operations & Customer Support position at premote will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in customer success and support
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Working student - Operations & Customer Support position at premote, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in customer success and support. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what premote is looking for in a Working student - Operations & Customer Support.

All applications for this role are processed directly by premote. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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