Administrative Support Assistant, Fleet and Family Support Center

At least two years experience providing effective customer service in a social service setting to include demonstrated experience in handling a high volume of requests. Knowledge of the policies, regulations, procedures and reporting requirements governing the programs of the FFSP. Knowledge of the FFSP mission, functions, and programs. Knowledge of the military lifestyle, the unique challenges faced by service members and their families and the array of services available to address these issues. Knowledge of the field of human services including military and community-based human service agencies, services, programs, etc. Knowledge of federal, state, and community social service agencies or organizations and their human service programs, policies, practices, and interrelationships. Skill in communicating with clients to obtain factual information and explain regulations and agency procedure and other organizations involved. Skill in drawing out and organizing relevant information from persons who are often unaware of legal and procedural requirements. Understanding duties, priorities, commitments, policies, and program goals of the organizations sufficient to perform non-routine assignments. Proficiency in grammar, spelling, punctuation, and format to prepare and edit written correspondence and reports. Knowledge of extensive rules, procedure, operations, functions, and commitments applied to administrative assignments to screen calls and visitors; maintain multiple calendars; prepare, review, and edit documents; locate and assemble information for various reports; maintain files/records, and to plan and prepare travel arrangements. Knowledge of various office automation software to produce a wide range of documents that often require complete formats. Serve as an FFSC Administrative Support Assistant within CNIC, Fleet and Family Readiness Department (N9), Family Readiness Division (N91), Fleet and Family Support Program (FFSP). The primary purpose of this position is to provide a wide range of administrative and program support and assistance that is in direct support of the Fleet & Family Support Center Site Director. Additionally, the incumbent performs a variety of other administrative/office automation duties in support of the Program.

Position Details

• Job Title: Administrative Support Assistant, Fleet and Family Support Center
• Company / Organisation: Commander, Navy Installations Command
• Location: Oak Harbor, Washington
• Employment Type: Full-time
• Field / Industry: Customer Support
• Work Arrangement: On-site or hybrid - Oak Harbor, Washington

About This Opportunity

This full-time opportunity at Commander, Navy Installations Command is an excellent opening for experienced professionals in the field of customer success and support. The role is structured around an on-site or hybrid environment based in Oak Harbor, Washington and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Oak Harbor, Washington, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in customer success and support or a highly skilled professional looking for your next challenge, this Administrative Support Assistant, Fleet and Family Support Center role offers the platform to apply your expertise in a real-world, results-oriented environment. Commander, Navy Installations Command is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in customer success and support and a demonstrable track record of delivering high-quality results. You should possess empathy, clear communication, patience, and a proactive approach to problem resolution. Experience working with customer support platforms, ticketing systems, and CRM and live-chat tools will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, Commander, Navy Installations Command is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to deliver exceptional customer experiences and build lasting client satisfaction and loyalty, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Administrative Support Assistant, Fleet and Family Support Center position at Commander, Navy Installations Command will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in customer success and support
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Administrative Support Assistant, Fleet and Family Support Center position at Commander, Navy Installations Command, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in customer success and support. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what Commander, Navy Installations Command is looking for in a Administrative Support Assistant, Fleet and Family Support Center.

All applications for this role are processed directly by Commander, Navy Installations Command. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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