Technischer Kundenservice - 100% remote, auch aus dem Ausland & gut bezahlt

Ein Unternehmen aus der IT-Branche, das sich auf smarte Lösungen im Haustierbereich spezialisiert hat, entwickelt innovative Produkte zur Unterstützung von Haustierbesitzern. Das Hauptprodukt ist ein KI-gestütztes Gerät, das in Katzenklappen integriert wird und verhindert, dass Katzen Beutetiere ins Haus bringen. Ein junges, aktives Team hat sich erfolgreich am Markt positioniert und expandiert gerade weltweit. Bewirb Dich und werde Teil dieser Erfolgsgeschichte.

Aufgaben

• In dieser Rolle übernimmst du die Bearbeitung von Kundenanfragen – inklusive Chatbot-Interaktionen – mit Fokus auf schriftliche Kommunikation.
• Du analysierst technische Probleme anhand von Logs und Kundendaten, dokumentierst wiederkehrende Fehlerbilder und arbeitest eng mit dem internen Entwicklungsteam zusammen.
• Die Arbeitszeiten orientieren sich an deutschen Bürozeiten, die Stelle ist jedoch vollständig ortsunabhängig.

Qualifikation

• technische Affinität oder Erfahrung im technischen Kundensupport
• eine strukturierte und analytische Arbeitsweise, selbständiges und lösungsorientiertes Vorgehen
• Erfahrung mit KI Tools ist ein klares Plus
• Deutsch und Englisch sind die primäre Arbeitssprache. Französisch, oder skandinavische Sprachen gewünscht sind ein Vorteil
• Wir suchen schnelle Lerner mit einer proaktiven und positiven Einstellung

Benefits

• vollständiges Remote-Arbeiten von überall
• flexible Arbeitszeiten zwischen 20 und 40 Stunden pro Woche
• ein offenes und kollegiales Teamumfeld mit Kommunikation über Slack sowie kurze, wöchentliche Teammeetings
• die Chance, eng mit einem innovativen, KI-getriebenen Produkt zu arbeiten
• Werde Teil unserer Erfolgsgeschichte

Ich bin Dein Ansprechpartner Melde Dich gerne per Telefon oder WhatsApp +49 176 954 22 94 - Felix

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Position Details

• Job Title: Technischer Kundenservice - 100% remote, auch aus dem Ausland & gut bezahlt
• Company / Organisation: Peters und Partner
• Location: Remote
• Employment Type: Full-time
• Field / Industry: Software Development
• Work Arrangement: Remote — open to candidates worldwide

About This Opportunity

This full-time opportunity at Peters und Partner is an excellent opening for experienced professionals in the field of software engineering and technology. The role is structured around a fully remote setup — offering you the freedom to work from any location in the world and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

As a remote-first position, this role welcomes qualified candidates from across the globe. You will be expected to manage your schedule independently, communicate proactively, and deliver results consistently — hallmarks of a high-performing remote professional.

Whether you are an established practitioner in software engineering and technology or a highly skilled professional looking for your next challenge, this Technischer Kundenservice - 100% remote, auch aus dem Ausland & gut bezahlt role offers the platform to apply your expertise in a real-world, results-oriented environment. Peters und Partner is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in software engineering and technology and a demonstrable track record of delivering high-quality results. You should possess analytical thinking, attention to technical detail, and a methodical approach to problem-solving. Experience working with modern development tools, version control systems, and cloud platforms will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, Peters und Partner is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to build reliable, scalable, and high-performing digital products, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Technischer Kundenservice - 100% remote, auch aus dem Ausland & gut bezahlt position at Peters und Partner will typically demonstrate the following core competencies:

• Domain expertise — a strong foundation of knowledge and hands-on experience in software engineering and technology
• Problem-solving ability — the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills — clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management — strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration — a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability — the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Technischer Kundenservice - 100% remote, auch aus dem Ausland & gut bezahlt position at Peters und Partner, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in software engineering and technology. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what Peters und Partner is looking for in a Technischer Kundenservice - 100% remote, auch aus dem Ausland & gut bezahlt.

All applications for this role are processed directly by Peters und Partner. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

About Career Nest

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We publish thousands of new roles every day from sources across 190+ countries. Whether you are looking for a fully remote role, a hybrid position, or an on-site opportunity in a specific city, Career Nest makes it easy to search, filter, save, and apply to the roles that match your experience and ambitions — all in one place, completely free for job seekers.

Every listing on Career Nest is reviewed for accuracy and relevance before being published. We are committed to providing job seekers with the most up-to-date, trustworthy job listings available. Explore thousands more opportunities across all categories at careernest.cloud.