Supervisory IT Specialist (System Administration)

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate possesses the following: Five or more years of progressively responsible specialized experience with the evaluation, analysis, configuration, and delivery of computer or system administration for enterprise-level IT environments. Mastery of and skill in developing a secure image and imaging and provisioning computers and systems to achieve end user device functioning at an optimal secure level to meet mission requirements. Mastery of information technology (IT) computer hardware security principles and methods (e.g., personal computer, tablets) including enterprise device management techniques and concepts. Mastery of measures or indicators of system performance and availability. Mastery of the type and frequency of routine hardware maintenance. Mastery of organizational information technology (IT) user security policies (e.g., account creation, password rules, access control). Mastery of capabilities and applications of computer equipment, including Windows and, Macintosh computers, iOS and Android devices and printers. Mastery of computer systems management principles, models, methods (e.g., end-to-end systems performance monitoring), tools, and service management concepts for hardware and related standards (e.g., Azure, Entra ID, Intune, MDE, ITIL). Mastery of system configuration methods and practices for assigned systems. Mastery and skill in troubleshooting complex system issues and identifying root causes. Mastery and skill in applying Tiered Customer Support in helpdesk systems to assign, monitor and complete helpdesk tickets. Mastery of, and skill in applying IT problem management methods and practices. Mastery of, and skill in applying customer support concepts, principles, methods, and practices. Mastery of, and skill in applying the interrelationships among different IT disciplines. Mastery of, and skill in applying project management principles and methods. Mastery skill and ability to make sound, well-informed, and objective decisions; be open to changing and new information to adapt behavior and work methods positively. Mastery ability to communicate effectively both orally and in writing to document technical support procedures and train technical staff. Mastery of system administration concepts for operating systems such as but not limited to iOS, Android, Windows and Macintosh operating systems. Broad, professional knowledge of IT systems and infrastructure, encompassing POS systems for retail, food, recreation, child & youth, and lodging operations; operating systems; software applications; telecommunication networks; hardware components; and various cloud service models. Knowledge of laws, regulations, policies, and ethics in relation to cybersecurity and privacy. Knowledge and skill of cybersecurity and privacy principles, including those used to manage risks related to the use, processing, storage, and transmission of information or data. Knowledge and skill of cyber threats, vulnerabilities, and specific operational impacts of cybersecurity lapses. Knowledge of local area and wide area networking principles and concepts, including bandwidth management, different types of network communication (e.g., LAN, WAN, SD-WAN), and Wi-Fi. Knowledge of business process analysis, requirements gathering, and workflow documentation. Knowledge of cybersecurity and privacy principles, including PCI compliance for payment processing where applicable to assigned systems. Knowledge of, and skill in one or more of the following software applications that the CNIC NAF organization supports: enterprise applications (ERP), program support applications (point-of-sale and recreation/activity management systems), commercial global networks, on-premises datacenters, cloud-based environments, and software-as-a-service beyond service desk software applications. Knowledge of, and skill in applying communication methods and techniques. Knowledge of organizational security policies. Knowledge of Personally Identifiable Information (PII), Personal Health Information (PHI), and Payment Card Industry (PCI) data security standards. Knowledge of DOD and DON cybersecurity policies. Skill in configuring and optimizing software, including utilizing software-based computer protection tools (e.g., local policies, group policies, antivirus software, anti-spyware). Skill in diagnosing connectivity problems. Skill in maintaining mobile device manager services (e.g., Microsoft Intune). Skill in using cloud storage (e.g., Azure Storage, Azure Blob, etc.). Skill in interfacing with customers. Skill in troubleshooting failed system components (i.e., computer hardware). Skill in operating system administration (e.g., account maintenance, data backups, maintaining system performance, installing and configuring new hardware/software). Skill in conducting research and applying innovative solutions to business and system problems. Skill in the use of Microsoft 365 programs (e.g., Teams, Planner, Word, Excel, PowerPoint, Outlook). Skill in querying databases and other data sources, cleansing and normalizing data, preparing analysis and presenting data in an effective format using available technology tools. Skill in the effective and efficient use of planning and project/task assignment and tracking software. Skill and ability to consistently develop and sustain cooperative working relationships with team members and within the organization. Skill and ability to work effectively with customers and outside agencies, providing information or assistance, coordinating project/work task completion, and offering effective solutions. Skill to communicate with all levels of management. Ability to design capabilities to find solutions to less common and more complex system problems. Ability to inspire, motivate, and guide others toward goal accomplishments. Ability to monitor personal and work group performance and make and implement recommendations for improved productivity. This position is assigned to the Non-appropriated Fund (NAF) Chief Information Officer (N6), NAF Systems Division (N6Q), Commander, Navy Installation Command (CNIC), Millington, TN. The incumbent is responsible for leading the evaluation, analysis, configuration, and delivery of computer and/or system administration for enterprise applications across CNIC NAF operations. The position ensures computer system operational readiness, and user support of CNIC NAF employees and customers.