Senior Technical Success Manager

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Senior Technical Success Manager Location: Bengaluru As a key member of our New Relic  Technical success manager team, focused on high-growth Global Command Centers (GCCs) in India, you will be responsible for driving the Value conversation through deep levels of discovery and business alignment . You will present technology solutions to solve these business challenges and build confidence in the New Relic platform capabilities through value alignment and clear differentiation. As the domain expert on New Relic you will help drive the Value realization in accounts by being the technical advisor to the customer through your depth of technology skills and business acumen to provide clear business value. You will be responsible for driving revenue for our New Relic platform with the the support and partnership of Sales, Product Management and our executive team. This role requires a hands-on observability tool knowledge and customer relationship handling skills throughout the customer lifecycle of onboarding , enabling and quarterly business reviews What you'll do: You will be the tech SPOC for the customers and own the technical strategic direction in the account through an advanced ability to develop, position and provid

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Position Details

• Job Title: Senior Technical Success Manager
• Company / Organisation: New Relic
• Location: Worldwide / Remote
• Employment Type: Full-time
• Field / Industry: Marketing
• Work Arrangement: Remote — open to candidates worldwide

About This Opportunity

This full-time opportunity at New Relic is an excellent opening for experienced professionals in the field of marketing and digital growth. The role is structured around a fully remote setup — offering you the freedom to work from any location in the world and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

As a remote-first position, this role welcomes qualified candidates from across the globe. You will be expected to manage your schedule independently, communicate proactively, and deliver results consistently — hallmarks of a high-performing remote professional.

Whether you are an established practitioner in marketing and digital growth or a highly skilled professional looking for your next challenge, this Senior Technical Success Manager role offers the platform to apply your expertise in a real-world, results-oriented environment. New Relic is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in marketing and digital growth and a demonstrable track record of delivering high-quality results. You should possess strategic thinking, creativity, data literacy, and strong written communication. Experience working with marketing platforms, analytics tools, content management systems, and campaign management software will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, New Relic is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to drive brand awareness, audience growth, and measurable business results, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Senior Technical Success Manager position at New Relic will typically demonstrate the following core competencies:

• Domain expertise — a strong foundation of knowledge and hands-on experience in marketing and digital growth
• Problem-solving ability — the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills — clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management — strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration — a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability — the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Senior Technical Success Manager position at New Relic, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in marketing and digital growth. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what New Relic is looking for in a Senior Technical Success Manager.

All applications for this role are processed directly by New Relic. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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