Senior Site Reliability Engineer
About This Role
About Us
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Learn more at www.ujet.cx.
Position Overview
Weâre looking for a Senior Site Reliability Engineer to help build and scale a high-impact SRE function. Youâll be a technical leader on a team responsible for improving system reliability, reducing operational toil, and establishing best practices across engineering.bIn this position, youâll design how reliability works in UJET, influence engineering decisions, and build the tooling and processes that make production safer and more predictable.
Responsibilities
- Lead efforts to improve system reliability, scalability, and performance across critical services
- Define and implement SLIs/SLOs and error budgets, and use them to guide engineering priorities
- Design and develop observability systems (metrics, logging, tracing, alerting) that produce actionable alerts and data with minimal noise
- Lead complex incident response, acting as incident commander when needed
- Conduct postmortems focused on systemic causes rather than individual fault, and ensure corrective actions from those reviews are completed.
- Identify and eliminate toil through automation, tooling, and improved workflows
- Partner with product and platform teams on architecture decisions, production readiness, and de
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Position Details
- Job Title: Senior Site Reliability Engineer
- Company / Organisation: UJET
- Location: Worldwide / Remote
- Employment Type: Full-time
- Field / Industry: Marketing
- Work Arrangement: Remote — open to candidates worldwide
About This Opportunity
This full-time opportunity at UJET is an excellent opening for experienced professionals in the field of marketing and digital growth. The role is structured around a fully remote setup — offering you the freedom to work from any location in the world and is designed for candidates who are ready to make a meaningful contribution from the moment they join.
As a remote-first position, this role welcomes qualified candidates from across the globe. You will be expected to manage your schedule independently, communicate proactively, and deliver results consistently — hallmarks of a high-performing remote professional.
Whether you are an established practitioner in marketing and digital growth or a highly skilled professional looking for your next challenge, this Senior Site Reliability Engineer role offers the platform to apply your expertise in a real-world, results-oriented environment. UJET is looking for a candidate who can hit the ground running and add genuine value to the team.
Who Should Apply
This role is ideal for candidates who have a solid background in marketing and digital growth and a demonstrable track record of delivering high-quality results. You should possess strategic thinking, creativity, data literacy, and strong written communication. Experience working with marketing platforms, analytics tools, content management systems, and campaign management software will be an advantage, though a commitment to continuous learning and professional development is equally valued.
Beyond technical or domain expertise, UJET is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to drive brand awareness, audience growth, and measurable business results, we encourage you to apply.
Key Competencies for This Role
Successful candidates for the Senior Site Reliability Engineer position at UJET will typically demonstrate the following core competencies:
- Domain expertise — a strong foundation of knowledge and hands-on experience in marketing and digital growth
- Problem-solving ability — the capacity to identify challenges, think critically, and implement practical solutions efficiently
- Communication skills — clear and professional communication with colleagues, stakeholders, and partners at all levels
- Self-management — strong time management and the ability to prioritise a varied workload while meeting deadlines
- Team collaboration — a collaborative and supportive approach to working alongside colleagues across departments or locations
- Adaptability — the ability to respond positively to change and thrive in a dynamic, evolving work environment
How to Apply
To apply for this Senior Site Reliability Engineer position at UJET, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.
Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in marketing and digital growth. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what UJET is looking for in a Senior Site Reliability Engineer.
All applications for this role are processed directly by UJET. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.
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