Program Support Asst (OA)

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For the GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Specialized Experience GS-7: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Data Management Data Management and Metrics Skills: Ability to enter, retrieve, and compile data from automated databases (such as VistA, CPRS, and Microsoft Excel) to generate routine reports, maintain records, and support program operations. Demonstrated skill in tracking and summarizing service-level metrics (such as no-shows, consults, unsigned notes, and encounters), as well as identifying, investigating, and resolving outliers or discrepancies in the data to support accurate monitoring of program performance and outcomes. Skills: Ability to enter, retrieve, and compile data from automated databases (such as VistA, CPRS, and Microsoft Excel) to generate routine reports, maintain records, and support program operations. Proficiency with Office Technology: Skill in using computers and various office software applications (e.g., word processing, spreadsheets, electronic mail, presentation software) to prepare documents, forms, and perform general office functions. Organizational Awareness: Knowledge of the general organizational structure within the medical center or similar healthcare setting in order to direct inquiries appropriately and provide basic guidance to staff regarding administrative procedures. Administrative Support: Experience performing clerical functions such as maintaining time and attendance records, processing personnel actions, and filing or retrieving administrative documents according to established procedures. Communication Skills: Ability to communicate clearly and concisely, both verbally and in writing, with staff at various levels and with a diverse group of individuals. Ability to compose straightforward correspondence and reports using correct grammar, punctuation, and format. Attention to Detail: Ability to review documents for accuracy and completeness and follow up on discrepancies as needed. Customer Service: Skill in providing courteous and effective service, using tact and diplomacy, in interactions with patients, staff, and visitors. This experience must be detailed in your resume to receive credit. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. PHYSICAL DEMANDS The work is basically sedentary in a clinic environment with some walking to all parts of the medical center is required since the incumbent will be working with a variety of clinical and administrative services, some bending, standing, and carrying of supplies (up to 20 lbs) within the medical center complex. The work also requires long periods of concentration at a computer terminal. No special physical demands are required to perform the work. The incumbent serves as a Program Support Assistant for Physical Medicine and Rehabilitation Services (PMRS). The incumbent provides administrative support to the Supervisory Program Manager of PMRS, Chief of PMRS, PMRS staff, and clinical personnel assigned to PMRS. PMRS consists of multiple sections, including multiple clinics for polytrauma services. Organizational Location of the Position: Administrative Operations Section, PMRS, Richard L. Roudebush VA Medical Center, Indianapolis, Indiana.