Program Support Assistant (OA)

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/27/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-04) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: receiving calls & visitors and directing them accordingly; responding to requests for information; generating statistical reports by collecting, compiling and tracking data; composing correspondence reports, memorandums and other documents; serving as timekeeper; maintaining office supplies and office files. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years of education above high school. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond the second year (beyond 60 semester hours). NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. You will be rated on the following Competencies for this position: Accountability Administration and Management Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Manages Resources Organizational Performance Analysis Planning and Evaluating Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Workload is varied and requires some extended periods of sitting, reaching, bending, stretching, walking and carrying light loads of supplies and light items such as papers, books, or small parts: or driving an automobile. Involves extensive use of the computer/keyboard. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Program Support Assistant position performs administrative duties in support of the Data management Section Chief , Health Administration Service. He/she coordinates actions at various levels of the organization including other members of Health Administration Service leadership. Health Administration Service and Data Management Section has program oversight for Clinic Profile Management, HAS Trainers, ADPACS, Insurance Card Buffer (ICB) oversight, and a wide range of reporting databases .

Position Details

• Job Title: Program Support Assistant (OA)
• Company / Organisation: Veterans Health Administration
• Location: Bay Pines, Florida
• Employment Type: Full-time
• Field / Industry: Customer Support
• Work Arrangement: On-site or hybrid — Bay Pines, Florida

About This Opportunity

This full-time opportunity at Veterans Health Administration is an excellent opening for experienced professionals in the field of customer success and support. The role is structured around an on-site or hybrid environment based in Bay Pines, Florida and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Bay Pines, Florida, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in customer success and support or a highly skilled professional looking for your next challenge, this Program Support Assistant (OA) role offers the platform to apply your expertise in a real-world, results-oriented environment. Veterans Health Administration is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in customer success and support and a demonstrable track record of delivering high-quality results. You should possess empathy, clear communication, patience, and a proactive approach to problem resolution. Experience working with customer support platforms, ticketing systems, and CRM and live-chat tools will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, Veterans Health Administration is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to deliver exceptional customer experiences and build lasting client satisfaction and loyalty, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Program Support Assistant (OA) position at Veterans Health Administration will typically demonstrate the following core competencies:

• Domain expertise — a strong foundation of knowledge and hands-on experience in customer success and support
• Problem-solving ability — the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills — clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management — strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration — a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability — the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Program Support Assistant (OA) position at Veterans Health Administration, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in customer success and support. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what Veterans Health Administration is looking for in a Program Support Assistant (OA).

All applications for this role are processed directly by Veterans Health Administration. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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