PROGRAM MANAGER

Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Providing high level program management support to senior leadership that includes independently reviewing and synthesizing complex information, preparing executive level reports, presentations, and talking points, and ensuring that decision making materials and actions comply with applicable laws, regulations, policies, and organizational requirements; Leading or managing large, complex, and long-term projects or programs that span organizational boundaries, including developing comprehensive project plans, managing substantial budgets, tracking milestones and deliverables, coordinating with diverse stakeholders, managing risks, and achieving defined management objectives; Identifying and analyzing operational challenges, conflicting priorities, program shortcomings, and high-risk areas through monitoring program data and stakeholder feedback; designing and implementing corrective and preventive strategies; and establishing or refining program documentation and streamlined processes to enhance efficiency and effectiveness; Applying federal and DHS program management principles, strategic planning and forecasting techniques, and performance measurement methods to review and document process requirements, formulate program goals, develop metrics and quality factors, evaluate results, and recommend process improvements that enhance service delivery, reduce costs, and advance USBP and CBP missions; Developing and delivering high level briefings, visual products, and written materials for executive audiences on program status, strategic direction, and policy changes; and providing authoritative advisory services on the interpretation and application of mission related laws, policies, regulations, and precedents, including recommending implementation strategies that minimize disruption and ensure compliance. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 05/15/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibility on OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement. To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position. Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol Headquarters, Strategic Planning and Analysis Directorate in Washington, D.C. This announcement will be open for 5 business days OR until the first 50 applications have been received, whichever happens first. Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.