Program Analyst

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/19/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade level (GS-09) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Applying comprehensive analytical and evaluative methods to assess and improve the efficiency and effectiveness of program operations. Utilizing an in-depth knowledge of call center systems including Customer Relationship Management (CRM) platforms, Workforce Optimization and Management systems, telephony systems, and business intelligence tools to interpret data, generate reports, and support operational decision-making. Developing and maintaining data dashboards and automated reporting tools using Power BI, MS Access, and other database and reporting platforms. Retrieving and integrating data from multiple sources to support accurate, efficient, and visually effective dashboard and report generation. Adapting analytical techniques and evaluation criteria to measure program effectiveness and enhance organizational productivity. Conducting detailed analyses of complex functions and work processes to identify trends, issues, and opportunities for improvement. Presenting findings and recommendations to senior leadership using clear, concise, and audience-appropriate communication to support informed decision-making. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade-level you must have a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher graduate-level education leading to such a degree or LL.M, if related. OR, Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at the GS-11. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. This position serves as a Management and Program Analyst (Metrics) within the Integrated External Networks under the Office of Integrated Veteran Care (IVC) reporting directly to the Deputy Chief o the Program Management Office. The key functions are providing end users, supervisors, management, and senior leadership with statistical information; operational, team and individual performance data and trend analysis through data collection, interpretation, and reporting.

Position Details

• Job Title: Program Analyst
• Company / Organisation: Veterans Health Administration
• Location: Multiple Locations
• Employment Type: Full-time
• Field / Industry: Data Science & Analytics
• Work Arrangement: On-site or hybrid - Multiple Locations

About This Opportunity

This full-time opportunity at Veterans Health Administration is an excellent opening for experienced professionals in the field of data science and analytics. The role is structured around an on-site or hybrid environment based in Multiple Locations and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Multiple Locations, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in data science and analytics or a highly skilled professional looking for your next challenge, this Program Analyst role offers the platform to apply your expertise in a real-world, results-oriented environment. Veterans Health Administration is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in data science and analytics and a demonstrable track record of delivering high-quality results. You should possess quantitative reasoning, statistical thinking, and the ability to transform raw data into actionable insights. Experience working with data analysis frameworks, visualisation platforms, and advanced statistical or machine learning tools will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, Veterans Health Administration is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to turn complex datasets into strategic insights that drive smarter business decisions, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Program Analyst position at Veterans Health Administration will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in data science and analytics
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Program Analyst position at Veterans Health Administration, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in data science and analytics. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what Veterans Health Administration is looking for in a Program Analyst.

All applications for this role are processed directly by Veterans Health Administration. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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