PRODUCTION SUPPORT SPECIALIST (AIRCRAFT)

Your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-11) or pay band in the federal service or equivalent experience in the private or public sector demonstrating the following: 1.) Possess a thorough and comprehensive knowledge of industrial management, analytical principles, process flow, depot operations, material procurement and financial principles; 2.) Applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of program operations; 3.) Ingenuity when unconventional problems develop for which a solution is not covered by instructions/directions or policies; 4.) Knowledge and be proficient in the Naval Depot Maintenance Systems (NDMS) and the concepts of MRP/MRP II and knowledge of Joint Deficiency Reporting System (JDRS) Aircraft Delivery Deficiency Report (ADDR), while also having skill in using different computer applications and database programs, including MS Word and Microsoft Excel; 5.) Applying management and administrative experience, demonstrating adaptability, flexibility, and exceptional skills in planning, organizing, scheduling and problem definition; the ability to make decisions and the capability to work under pressure; 6.) Must possess a high degree of self-motivation and initiative as well as excellent communication skills when dealing with various managers and support groups. Must be able to coordinate the work of others and integrate several functions into an effective program. Must possess conflict management and resolution skills and be able to resolve individual or group concerns relative to execution of the Master Production Schedule. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will serve as a Production Support Specialist (Aircraft) in the Centralized Coordination Department of FLTREADCEN EAST.

Position Details

• Job Title: PRODUCTION SUPPORT SPECIALIST (AIRCRAFT)
• Company / Organisation: Naval Air Systems Command
• Location: Multiple Locations
• Employment Type: Full-time
• Field / Industry: Customer Support
• Work Arrangement: On-site or hybrid - Multiple Locations

About This Opportunity

This full-time opportunity at Naval Air Systems Command is an excellent opening for experienced professionals in the field of customer success and support. The role is structured around an on-site or hybrid environment based in Multiple Locations and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Multiple Locations, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in customer success and support or a highly skilled professional looking for your next challenge, this PRODUCTION SUPPORT SPECIALIST (AIRCRAFT) role offers the platform to apply your expertise in a real-world, results-oriented environment. Naval Air Systems Command is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in customer success and support and a demonstrable track record of delivering high-quality results. You should possess empathy, clear communication, patience, and a proactive approach to problem resolution. Experience working with customer support platforms, ticketing systems, and CRM and live-chat tools will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, Naval Air Systems Command is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to deliver exceptional customer experiences and build lasting client satisfaction and loyalty, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the PRODUCTION SUPPORT SPECIALIST (AIRCRAFT) position at Naval Air Systems Command will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in customer success and support
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this PRODUCTION SUPPORT SPECIALIST (AIRCRAFT) position at Naval Air Systems Command, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in customer success and support. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what Naval Air Systems Command is looking for in a PRODUCTION SUPPORT SPECIALIST (AIRCRAFT).

All applications for this role are processed directly by Naval Air Systems Command. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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