Operations Support Specialist NF-04

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. A qualified candidate must possess the following: Knowledge of management principles, practices, and techniques to provide support services to the organization, analyze administrative/support practices, and recommend improvements to procedures and policies. Must have strong written and oral communication skills, including comprehensive knowledge of standard office software programs, such as word processing, graphics, spreadsheets, etc. Highly Preferred Qualification Comprehensive knowledge and skills using Power Point, Excel and other Microsoft Office programs. This announcement is inclusive of established Highly Preferred criteria. Applicants who meet both the standard minimum qualifications of the position and the highly preferred criteria based upon the provided answers to the assessment questions AND the work experience reflected in the submitted resume will be referred before candidates only meeting the minimum qualifications of the position as reflected in the submitted resume. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume. This position is located at Fort Riley, Kansas. Join the Fort Riley NAF Support Services Division. This vital team provides foundation and structure for the Morale Welfare and Recreation programs and businesses that support active military and family readiness and well-being.

Position Details

• Job Title: Operations Support Specialist NF-04
• Company / Organisation: United States Army Installation Management Command
• Location: Fort Riley, Kansas
• Employment Type: Full-time
• Field / Industry: Customer Support
• Work Arrangement: On-site or hybrid - Fort Riley, Kansas

About This Opportunity

This full-time opportunity at United States Army Installation Management Command is an excellent opening for experienced professionals in the field of customer success and support. The role is structured around an on-site or hybrid environment based in Fort Riley, Kansas and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Fort Riley, Kansas, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in customer success and support or a highly skilled professional looking for your next challenge, this Operations Support Specialist NF-04 role offers the platform to apply your expertise in a real-world, results-oriented environment. United States Army Installation Management Command is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in customer success and support and a demonstrable track record of delivering high-quality results. You should possess empathy, clear communication, patience, and a proactive approach to problem resolution. Experience working with customer support platforms, ticketing systems, and CRM and live-chat tools will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, United States Army Installation Management Command is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to deliver exceptional customer experiences and build lasting client satisfaction and loyalty, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Operations Support Specialist NF-04 position at United States Army Installation Management Command will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in customer success and support
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Operations Support Specialist NF-04 position at United States Army Installation Management Command, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in customer success and support. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what United States Army Installation Management Command is looking for in a Operations Support Specialist NF-04.

All applications for this role are processed directly by United States Army Installation Management Command. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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