FIREFIGHTER (Basic Life Support/HAZMAT Operations)

To qualify at the GS-7 grade level, your resume must demonstrate at least one (1) full year of specialized experience equivalent to at least the GS-6 grade level in the federal sector. Specialized experience is experience that has equipped you with the ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. Examples of specialized experience include performing the following types of tasks on a regular basis. Operating a variety of firefighting vehicles to perform fire suppression and rescue operations such as Fire Engines (Pumper), Ladder Trucks (Aerial Apparatus), Rescue Vehicle. Operating Fire Hoses & Reels, Nozzles to Control water flow, pressure, and spray patterns, Fire Hydrants and Valves, Fire Extinguishers, and Foam Systems. Performing patient assessment by conducting physical exams, performing CPR, using portable life saving devices and managing airway devices; Controlling bleeding, treating for shock, and stabilizing patients. Controlling, containing, and confining spills or leaks; Using detection equipment to identify unknown substances; Using personal protecting gear to safely operate in toxic environments. NOTE: All experience statements (i.e., duties, specialized experience, or related applicable assessment) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position. Must possess (or obtain within one year of employment) and maintain (i.e. recertification) the following: Apparatus Driver-Operator for Pumpers and Water Tender Emergency Vehicle Operator Course (EVOC)' Firefighter I and II Fire Officer I Fire Instructor I Fire Inspector I Confined Space Rescue (when resources allow) HAZMAT Operations (awareness, and operations) EMT - Basic Life Support ICS-100, ICS- 200, IS 700, and IS-800 National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. This vacancy is for a GS-0081-7, FIREFIGHTER (Basic Life Support/HAZMAT Operations) located in the Department of Homeland Security, U.S. Coast Guard, TRACEN PETALUMA FIRE HOUSE in PETALUMA, California.

Position Details

• Job Title: FIREFIGHTER (Basic Life Support/HAZMAT Operations)
• Company / Organisation: U.S. Coast Guard
• Location: Petaluma, California
• Employment Type: Full-time
• Field / Industry: Customer Support
• Work Arrangement: On-site or hybrid — Petaluma, California

About This Opportunity

This full-time opportunity at U.S. Coast Guard is an excellent opening for experienced professionals in the field of customer success and support. The role is structured around an on-site or hybrid environment based in Petaluma, California and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Petaluma, California, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in customer success and support or a highly skilled professional looking for your next challenge, this FIREFIGHTER (Basic Life Support/HAZMAT Operations) role offers the platform to apply your expertise in a real-world, results-oriented environment. U.S. Coast Guard is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in customer success and support and a demonstrable track record of delivering high-quality results. You should possess empathy, clear communication, patience, and a proactive approach to problem resolution. Experience working with customer support platforms, ticketing systems, and CRM and live-chat tools will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, U.S. Coast Guard is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to deliver exceptional customer experiences and build lasting client satisfaction and loyalty, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the FIREFIGHTER (Basic Life Support/HAZMAT Operations) position at U.S. Coast Guard will typically demonstrate the following core competencies:

• Domain expertise — a strong foundation of knowledge and hands-on experience in customer success and support
• Problem-solving ability — the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills — clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management — strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration — a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability — the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this FIREFIGHTER (Basic Life Support/HAZMAT Operations) position at U.S. Coast Guard, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in customer success and support. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what U.S. Coast Guard is looking for in a FIREFIGHTER (Basic Life Support/HAZMAT Operations).

All applications for this role are processed directly by U.S. Coast Guard. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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