Firefighter (Basic Life Support)

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. SPECIALIZED EXPERIENCE: One year of specialized experience (1) Controlling or extinguishing fires as a member of an organized military installation, volunteer or governmental fire department or brigade; (2) Rescue operations; (3) Detection, reduction or elimination of potential fire hazards; (4) Operation of fire communications equipment; (5) Controlling hazardous materials incident and/or Developing implementing or providing training. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). In addition to Specialized Experience, the position requires the incumbent to possess the following certifications: Firefighter I & II, Valid State Driver's License, Driver Operator - Aircraft Rescue and Fire Fighting (ARFF), Pumper and ARFF Airport Firefighter, National Registry Emergency Medical Technician (NREMT) Basic. This position requires that the individual possess and maintain the following DoD IFSAC or Pro-Board issued certifications.NOTE: For each certification listed above, you MUST submit a copy of all licenses and certifications with your application package, or you will be rated in-eligible. This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for DoD Workforce to recruit and appoint qualified candidates to positions in the competitive service. About the Position: This is a Firefighter (Basic Life Support), GS-0081-07, position US Army Aviation Center of Excellence located in Fort Rucker, Alabama. This position is included under the provisions of Special Retirement Coverage (SRC) and may have both a maximum entry age and a mandatory retirement date.

Position Details

• Job Title: Firefighter (Basic Life Support)
• Company / Organisation: U.S. Army Training and Doctrine Command
• Location: Fort Rucker, Alabama
• Employment Type: Full-time
• Field / Industry: Customer Support
• Work Arrangement: On-site or hybrid - Fort Rucker, Alabama

About This Opportunity

This full-time opportunity at U.S. Army Training and Doctrine Command is an excellent opening for experienced professionals in the field of customer success and support. The role is structured around an on-site or hybrid environment based in Fort Rucker, Alabama and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Fort Rucker, Alabama, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in customer success and support or a highly skilled professional looking for your next challenge, this Firefighter (Basic Life Support) role offers the platform to apply your expertise in a real-world, results-oriented environment. U.S. Army Training and Doctrine Command is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in customer success and support and a demonstrable track record of delivering high-quality results. You should possess empathy, clear communication, patience, and a proactive approach to problem resolution. Experience working with customer support platforms, ticketing systems, and CRM and live-chat tools will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, U.S. Army Training and Doctrine Command is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to deliver exceptional customer experiences and build lasting client satisfaction and loyalty, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Firefighter (Basic Life Support) position at U.S. Army Training and Doctrine Command will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in customer success and support
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Firefighter (Basic Life Support) position at U.S. Army Training and Doctrine Command, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in customer success and support. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what U.S. Army Training and Doctrine Command is looking for in a Firefighter (Basic Life Support).

All applications for this role are processed directly by U.S. Army Training and Doctrine Command. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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