FACILITY SUPPORT CONTRACTS BRANCH HEAD

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Implementing and understanding regulatory requirements surrounding acquisition strategies such as the Federal Acquisition Regulations (FAR), Defense Federal Acquisition Regulations Supplement (DFARS), and Naval Facilities Acquisition Standards (NFAS); 2) Recognizing and analyzing problems, conducting research, summarizing results and making appropriate recommendations; 3) Developing contract requirements, document structure, proposal and bidding procedures, and performance evaluation standards; AND 4) Managing complex work assignments and workforce to achieve services on schedule and within resource constraints. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/1100/general-business-and-industry-series-1101b/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will serve as a Facility Support Contracts Branch Head in the Facilities Engineering and Acquisition Division of NAVFAC ENGINEERING CMD MID-ATLANTIC.

Position Details

• Job Title: FACILITY SUPPORT CONTRACTS BRANCH HEAD
• Company / Organisation: Naval Facilities Engineering Systems Command
• Location: Naval Air Station Oceana, Virginia
• Employment Type: Full-time
• Field / Industry: Customer Support
• Work Arrangement: On-site or hybrid - Naval Air Station Oceana, Virginia

About This Opportunity

This full-time opportunity at Naval Facilities Engineering Systems Command is an excellent opening for experienced professionals in the field of customer success and support. The role is structured around an on-site or hybrid environment based in Naval Air Station Oceana, Virginia and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Naval Air Station Oceana, Virginia, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in customer success and support or a highly skilled professional looking for your next challenge, this FACILITY SUPPORT CONTRACTS BRANCH HEAD role offers the platform to apply your expertise in a real-world, results-oriented environment. Naval Facilities Engineering Systems Command is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in customer success and support and a demonstrable track record of delivering high-quality results. You should possess empathy, clear communication, patience, and a proactive approach to problem resolution. Experience working with customer support platforms, ticketing systems, and CRM and live-chat tools will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, Naval Facilities Engineering Systems Command is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to deliver exceptional customer experiences and build lasting client satisfaction and loyalty, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the FACILITY SUPPORT CONTRACTS BRANCH HEAD position at Naval Facilities Engineering Systems Command will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in customer success and support
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this FACILITY SUPPORT CONTRACTS BRANCH HEAD position at Naval Facilities Engineering Systems Command, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in customer success and support. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what Naval Facilities Engineering Systems Command is looking for in a FACILITY SUPPORT CONTRACTS BRANCH HEAD.

All applications for this role are processed directly by Naval Facilities Engineering Systems Command. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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