Customer Success Engineer

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. About the Role: Wrike is looking for a dynamic Customer Success Engineer to help customers maximize the value they gain from our platform. In this role, you will serve as a trusted technical advisor, working closely with customers, platform users, and internal teams to align Wrike's capabilities with business goals. You will play a critical role in driving product adoption, enabling customer success, and ensuring customers receive consistent value from their investment in Wrike. This is a highly collaborative, customer-facing role that combines technical expertise, strategic thinking, and relationship management. Your Impact: Serve as a technical expert on Wrike's platform, helping our largest customers understand how product capabilities can solve business challenges and deliver measurable value Provide advanced product guidance, including workflow configuration, automation, and integrations across platforms Support customers in adopting Wrike more effectively through training sessions, workshops, and best practice recommendations Identify workflow gaps and improvement opportunities, then translate them into actionable strategic plans for customers Partner with customers to ensure they are leveraging Wrike to its fullest potential across teams and use cases Act as a trusted advisor to key stakeholders, including senior leadership and C-suite executives Manage complex customer engagements and deliver high-touch technical and strategic support Collaborate with Account Managers, Solutions Consultants and Customer Success Managers to drive long-term customer outcomes, retention, and growth Lead customer escalations and help ensure timely, effective issue resolution in partnership with internal teams Your Qualifications: 4–6 years of experience in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role, ideally in a SaaS environment Proven technical expertise, including experience building integrations between platforms Strong customer-first mindset with the ability to understand customer goals and translate them into valuable solutions Excellent communication and facilitation skills, with the ability to lead customer-facing meetings and clearly present technical concepts Hands-on experience in technical problem-solving, ideally

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Position Details

• Job Title: Customer Success Engineer
• Company / Organisation: Wrike
• Location: Worldwide / Remote
• Employment Type: Full-time
• Field / Industry: Marketing
• Work Arrangement: Remote — open to candidates worldwide

About This Opportunity

This full-time opportunity at Wrike is an excellent opening for experienced professionals in the field of marketing and digital growth. The role is structured around a fully remote setup — offering you the freedom to work from any location in the world and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

As a remote-first position, this role welcomes qualified candidates from across the globe. You will be expected to manage your schedule independently, communicate proactively, and deliver results consistently — hallmarks of a high-performing remote professional.

Whether you are an established practitioner in marketing and digital growth or a highly skilled professional looking for your next challenge, this Customer Success Engineer role offers the platform to apply your expertise in a real-world, results-oriented environment. Wrike is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in marketing and digital growth and a demonstrable track record of delivering high-quality results. You should possess strategic thinking, creativity, data literacy, and strong written communication. Experience working with marketing platforms, analytics tools, content management systems, and campaign management software will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, Wrike is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to drive brand awareness, audience growth, and measurable business results, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Customer Success Engineer position at Wrike will typically demonstrate the following core competencies:

• Domain expertise — a strong foundation of knowledge and hands-on experience in marketing and digital growth
• Problem-solving ability — the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills — clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management — strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration — a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability — the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Customer Success Engineer position at Wrike, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in marketing and digital growth. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what Wrike is looking for in a Customer Success Engineer.

All applications for this role are processed directly by Wrike. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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