Careers: User Centered Design Lead

Headquarters: Cape Town Western Cape South Africa

EyeCarePro is the growth engine behind North America's leading optometric practices. We deliver full-funnel digital marketing and innovative SaaS tools that help eyecare businesses attract more patients, improve efficiency, and grow sustainably in a competitive healthcare landscape. With five consecutive EyeVote Awards for excellence in Online and Social Media Marketing, we are recognized not just for our results but for how we achieve them. Our team operates with the structure of a product company and the agility of a marketing agency, backed by a fully remote global workforce. Our culture is grounded in collaboration, empathy, and a data-driven mindset. We thrive on curiosity, proactive problem-solving, and a strong desire to learn, improve, and stay ahead in a fast-evolving digital environment. About the Role We are hiring a User Centered Design Lead to spearhead the transformation of our website design processes. This is a brand-new role, ideal for a seasoned UX professional ready to build systems from the ground up. You'll own the creation of scalable user research, testing, and journey mapping frameworks to improve the usability and impact of client websites. You'll work cross-functionally with creative, content, and technical teams to embed user-centered design thinking into everything we do. This role is ideal for a strong individual contributor who thrives in ambiguity, leads with empathy, and brings deep UX craft to the table. Key Responsibilities UX Leadership and Strategy Build and operationalize user-centered design processes across our client website projects.Define and implement frameworks for research, journey mapping, and usability testing.Advocate for the user at every stage of the design and development process. Collaboration and Integration Work closely with internal stakeholders, including designers, developers, writers, and account managers.Partner with the experimentation and optimization team to evolve our post-launch testing strategy beyond A/B tests.Collaborate with design leadership and product owners to align UX goals with business objectives. Execution and Evaluation Lead user research and testing efforts for new and existing client websites.Create and document UX guidelines, workflows, and toolkits for scale.Develop methodologies to gather meaningful usability insights across a large client base. What We Are Looking For 5 to 7 years of experience in user experience design, with a strong focus on user research, testing, and journey mapping.Experience in or adjacent to the eye care or healthcare industry is highly preferred.Proven ability to build or lead UX practices from scratch in a cross-functional environment.Excellent communication, collaboration, and facilitation skills.Comfort working independently in a fast-paced, remote-first organization. What You Bring Deep understanding of UX principles, research methods, and usability best practices.Hands-on experience developing user journeys, personas, wireframes, and prototypes.Strong analytical thinking and the ability to translate insights into actionable design improvements.Familiarity with qualitative and quantitative testing methods.No specific certifications required; practical expertise is what counts. Work Requirements 100 percent remote work-from-home.Schedule: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time.Must have:Personal computer and essential equipmentReliable high-speed internetQuiet, professional workspaceBackup power supply (if applicable) What We Value We prioritize clear communication, good judgment, and steady execution. You will be trusted to manage your work without micromanagement. That means asking smart questions early, owning your decisions, and showing up with care and clarity. How to ApplyIf you thrive in a strategic, client-facing role and want to make a real impact on small businesses, we would love to hear from you. Note: If you do not hear from us within two weeks of submitting your application, please consider your application unsuccessful at this time. We appreciate your interest in EyeCarePro.

To apply: https://weworkremotely.com/remote-jobs/careers-user-centered-design-lead

Position Details

• Job Title: Careers: User Centered Design Lead
• Company / Organisation: We Work Remotely
• Location: Worldwide / Remote
• Employment Type: Full-time
• Field / Industry: Design & Creative
• Work Arrangement: Remote — open to candidates worldwide

About This Opportunity

This full-time opportunity at We Work Remotely is an excellent opening for experienced professionals in the field of design and user experience. The role is structured around a fully remote setup — offering you the freedom to work from any location in the world and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

As a remote-first position, this role welcomes qualified candidates from across the globe. You will be expected to manage your schedule independently, communicate proactively, and deliver results consistently — hallmarks of a high-performing remote professional.

Whether you are an established practitioner in design and user experience or a highly skilled professional looking for your next challenge, this Careers: User Centered Design Lead role offers the platform to apply your expertise in a real-world, results-oriented environment. We Work Remotely is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in design and user experience and a demonstrable track record of delivering high-quality results. You should possess a strong visual sensibility, creativity, and the ability to translate complex ideas into clear, intuitive designs. Experience working with industry-standard design tools, prototyping software, and collaborative design platforms will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, We Work Remotely is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to create compelling and user-centred design experiences that delight customers, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Careers: User Centered Design Lead position at We Work Remotely will typically demonstrate the following core competencies:

• Domain expertise — a strong foundation of knowledge and hands-on experience in design and user experience
• Problem-solving ability — the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills — clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management — strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration — a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability — the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Careers: User Centered Design Lead position at We Work Remotely, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in design and user experience. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what We Work Remotely is looking for in a Careers: User Centered Design Lead.

All applications for this role are processed directly by We Work Remotely. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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