ADMINISTRATIVE SUPPORT ASSISTANT(OA)

In order to qualify, you must meet the Specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-06, or equivalent in other pay systems. Examples of specialized experience includes knowledge of and ability to apply an extensive body of management and/or program analysis technical rules, guidelines, instructions, and data gathering methods to a wide range of situations in evaluating administrative operations; managing administrative programs and processes; developing and implementing procedures to track program status and maintain program health; preparing orders for a variety of actions, providing training and guidance in the preparation and publication of orders; analyzing plans and procedures, identifying weaknesses and resolving technical problems by recommending alternate approaches in order to work around obstacles; using various information systems and associated programs to research and compile data, prepare milestone charts and metrics, update databases; interpret higher headquarters policies and directives to make appropriate applications; performing other clerical and administrative work in support of the office/organization. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-06 level is required to meet the time-in-grade requirements for the GS-07 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of common clerical practices and office routines. Knowledge of basic rules of grammar, spelling, capitalization, and punctuation, and of standard abbreviations. Knowledge of format and clerical procedures to arrange a variety of material from different sources. Skill in integrating a variety of types of software to generate products for a single purpose. Skill in assessing personnel resource requirements. Knowledge of personnel documentation and reporting procedures. Knowledge of reserve programs and skill in scheduling for requirements. Knowledge of official orders preparation instructions and procedures. Ability to communicate effectively orally and in writing, using tact and courtesy. Knowledge of processes used in the ordering and distribution of forms. Thorough knowledge of the mission, functions and policies of the organization. Knowledge of administrative and personnel processes. Knowledge of civilian time keeping program, procedures, and instructions. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is: to manage the administrative programs and processes of theorganization and serve as a liaison with force support/manpower/personnel offices and key program managers;additionally trains traditional reservists in all tasks of the position.

Position Details

• Job Title: ADMINISTRATIVE SUPPORT ASSISTANT(OA)
• Company / Organisation: Headquarters, Air Force Reserve Command
• Location: Westover Air Reserve Base, Massachusetts
• Employment Type: Full-time
• Field / Industry: Customer Support
• Work Arrangement: On-site or hybrid - Westover Air Reserve Base, Massachusetts

About This Opportunity

This full-time opportunity at Headquarters, Air Force Reserve Command is an excellent opening for experienced professionals in the field of customer success and support. The role is structured around an on-site or hybrid environment based in Westover Air Reserve Base, Massachusetts and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Westover Air Reserve Base, Massachusetts, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in customer success and support or a highly skilled professional looking for your next challenge, this ADMINISTRATIVE SUPPORT ASSISTANT(OA) role offers the platform to apply your expertise in a real-world, results-oriented environment. Headquarters, Air Force Reserve Command is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in customer success and support and a demonstrable track record of delivering high-quality results. You should possess empathy, clear communication, patience, and a proactive approach to problem resolution. Experience working with customer support platforms, ticketing systems, and CRM and live-chat tools will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, Headquarters, Air Force Reserve Command is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to deliver exceptional customer experiences and build lasting client satisfaction and loyalty, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the ADMINISTRATIVE SUPPORT ASSISTANT(OA) position at Headquarters, Air Force Reserve Command will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in customer success and support
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this ADMINISTRATIVE SUPPORT ASSISTANT(OA) position at Headquarters, Air Force Reserve Command, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in customer success and support. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what Headquarters, Air Force Reserve Command is looking for in a ADMINISTRATIVE SUPPORT ASSISTANT(OA).

All applications for this role are processed directly by Headquarters, Air Force Reserve Command. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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