Werkstudent*in für das tigermedia-Support-Team

tigermedia ist ein Medienunternehmen aus Hamburg, das sich auf die Entwicklung von Hard- und Software sowie Inhalte für Kinder spezialisiert hat. Wir sind ein Pionier in der Branche und entstanden 2018 aus dem Hamburger Traditionsverlag Friedrich Oetinger. Zu unseren beliebtesten Produkten gehören der Kinder-Audio-Streamingdienst tigertones, die smarte Hörbox tigerbox, die Kinderkopfhörer tigerbuddies und die Kindermedienplattform tigerbooks. 2023 wurden wir mit dem Deutschen Kundenservicepreis ausgezeichnet.

Aufgaben

• Kundensupport: Du beantwortest Support-Anfragen per E-Mail und ggf. über weitere Kanäle – lösungsorientiert, freundlich und auf den Punkt.
• Retouren & Versand: Du kümmerst dich um die Abwicklung von Retouren sowie den Versand unserer tigerstarken Produkte.
• Bewertungsmanagement: Du bearbeitest Kund*innen-Rezensionen und gehst aktiv auf Feedback ein.
• Community Management: Du unterstützt bei der Betreuung unserer Social-Media-Kanäle (Instagram, Facebook, TikTok) und stehst im Austausch mit unserer Community.
• Allround-Support im Office: Du übernimmst abwechslungsreiche organisatorische und administrative Aufgaben im Tagesgeschäft.

Qualifikation

• Zeit & Verfügbarkeit: Du hast Lust, uns mit bis zu 20 Stunden pro Woche zu unterstützen.
• Studierendenstatus: Du bist aktuell immatrikuliert.
• Kommunikationsstärke: Du verfügst über sehr gute Deutschkenntnisse und findest auch bei anspruchsvollen Kundenanfragen die richtigen Worte.
• Arbeitsweise: Du arbeitest zuverlässig, strukturiert und sorgfältig.
• Teamgeist: Du bist ein echter Teamplayer und schätzt den Austausch mit anderen.
• Persönlichkeit: Du hast Lust auf Neues, bringst Neugier mit – und vielleicht schlägt ja schon ein kleines Tigerherz in dir. 🐯

Benefits

• Attraktive Vergütung: 17,50 € pro Stunde – fair und transparent.
• Strukturierte Einarbeitung: Du wirst von Anfang an gut begleitet – mit einem klaren Onboarding, festen Ansprechpartner*innen und ausreichend Zeit, dich in deine Aufgaben einzuarbeiten.
• Flache Hierarchien: Offene Kommunikation auf Augenhöhe und ein wertschätzendes, harmonisches Miteinander.
• Starkes Team: „Tigerstarke“ Kolleg*innen, die dich unterstützen und mit denen die Zusammenarbeit Spaß macht.
• Top-Location: Modernes Büro direkt am Kanal in Hamburg-Eppendorf – inklusive SUP-Boards für deine Pausen.
• Rundum versorgt: Kostenlose Getränke, Snacks und erstklassiger Kaffee aus unserer Barista-Maschine.
• Exklusive Benefits: Freier Zugang zur tigertones-Audiothek mit Zehntausenden Titeln sowie Nutzung unserer tigerbox.

Willst du auch ein Tiger werden? Dann schicke uns deine Bewerbung. Wir freuen uns auf dich!

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Position Details

• Job Title: Werkstudent*in für das tigermedia-Support-Team
• Company / Organisation: Tiger Media Deutschland GmbH
• Location: Hamburg
• Employment Type: Full-time
• Field / Industry: Marketing
• Work Arrangement: On-site or hybrid — Hamburg

About This Opportunity

This full-time opportunity at Tiger Media Deutschland GmbH is an excellent opening for experienced professionals in the field of marketing and digital growth. The role is structured around an on-site or hybrid environment based in Hamburg and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Hamburg, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in marketing and digital growth or a highly skilled professional looking for your next challenge, this Werkstudent*in für das tigermedia-Support-Team role offers the platform to apply your expertise in a real-world, results-oriented environment. Tiger Media Deutschland GmbH is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in marketing and digital growth and a demonstrable track record of delivering high-quality results. You should possess strategic thinking, creativity, data literacy, and strong written communication. Experience working with marketing platforms, analytics tools, content management systems, and campaign management software will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, Tiger Media Deutschland GmbH is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to drive brand awareness, audience growth, and measurable business results, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Werkstudent*in für das tigermedia-Support-Team position at Tiger Media Deutschland GmbH will typically demonstrate the following core competencies:

• Domain expertise — a strong foundation of knowledge and hands-on experience in marketing and digital growth
• Problem-solving ability — the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills — clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management — strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration — a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability — the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Werkstudent*in für das tigermedia-Support-Team position at Tiger Media Deutschland GmbH, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in marketing and digital growth. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what Tiger Media Deutschland GmbH is looking for in a Werkstudent*in für das tigermedia-Support-Team.

All applications for this role are processed directly by Tiger Media Deutschland GmbH. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

About Career Nest

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