Werkstudent Technical Success Manager (TSM) (m/w/d)

Deine Aufgaben

• Unterstützung des Technical Success Managers im Tagesgeschäft
• Pflege und Verwaltung administrativer Prozesse
  (Projekt-Zeiterfassung, Ticket System (Backend, Reporting))
• Unterstützung beim Zeiterfassungsmanagement und der Dokumentation
• Vorbereitung, Nachverfolgung und Ablage von Unterlagen
• Koordination und Pflege interner Übersichten, Listen und Datenbanken Azure DevOps
• Unterstützung bei Terminorganisation und interner Kommunikation
• Verfügbarkeit 15-20 h / pro Woche (nach Absprache)

Dein Profil

• Eingeschriebene/r Student:in an einer Hochschule oder Universität
• Strukturierte, zuverlässige und selbstständige Arbeitsweise
• Sorgfältiger Umgang mit vertraulichen Informationen
• Gute organisatorische Fähigkeiten und hohe Eigeninitiative
• Sicherer Umgang mit MS Office, Notion
• Interesse an technischen und organisatorischen Prozessen
• Fähigkeit, sowohl eigenständig als auch im Team zu arbeiten
• Deutsch auf muttersprachlichem Niveau oder fließend
• Gute Englischkenntnisse

Warum wir?

• Gründer-Team: Ein motiviertes Team, das auf pragmatische Lösungen, offene Kommunikation und eine stressfreie Arbeitsumgebung fokussiert.
• Arbeitsort: Ob du in unserem Office in Hamburg auf der Reeperbahn, in einem Van in Griechenland oder auf einem Segelboot in der Türkei arbeitest, entscheidest du.
• Hybrides Arbeiten: flexible Arbeitszeiten und hohe Autonomie, verbunden mit Respekt, Vertrauen und einer flachen Hierarchie in einem dezentralen Umfeld sind uns wichtig.
• Team Events und Workation: Wir investieren viel Zeit und Geld um regelmäßig in Person zusammenzukommen.
• Lernen & Weiterentwicklung: auf dich zugeschnittene individuelle Angebote. Nimm deine Weiterentwicklung selbst in die Hand!
• Mitarbeitererfahrung: Boardwise ist jung, lass uns experimentieren und unsere Zusammenarbeit gemeinsam gestalten.

Find more English Speaking Jobs in Germany on Arbeitnow

Position Details

• Job Title: Werkstudent Technical Success Manager (TSM) (m/w/d)
• Company / Organisation: Boardwise GmbH
• Location: Remote
• Employment Type: Full-time
• Field / Industry: Customer Support
• Work Arrangement: Remote - open to candidates worldwide

About This Opportunity

This full-time opportunity at Boardwise GmbH is an excellent opening for experienced professionals in the field of customer success and support. The role is structured around a fully remote setup - offering you the freedom to work from any location in the world and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

As a remote-first position, this role welcomes qualified candidates from across the globe. You will be expected to manage your schedule independently, communicate proactively, and deliver results consistently - hallmarks of a high-performing remote professional.

Whether you are an established practitioner in customer success and support or a highly skilled professional looking for your next challenge, this Werkstudent Technical Success Manager (TSM) (m/w/d) role offers the platform to apply your expertise in a real-world, results-oriented environment. Boardwise GmbH is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in customer success and support and a demonstrable track record of delivering high-quality results. You should possess empathy, clear communication, patience, and a proactive approach to problem resolution. Experience working with customer support platforms, ticketing systems, and CRM and live-chat tools will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, Boardwise GmbH is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to deliver exceptional customer experiences and build lasting client satisfaction and loyalty, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Werkstudent Technical Success Manager (TSM) (m/w/d) position at Boardwise GmbH will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in customer success and support
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Werkstudent Technical Success Manager (TSM) (m/w/d) position at Boardwise GmbH, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in customer success and support. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what Boardwise GmbH is looking for in a Werkstudent Technical Success Manager (TSM) (m/w/d).

All applications for this role are processed directly by Boardwise GmbH. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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