Trademark Services Program Manager

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at Program Management Series 0340 Specialized Experience is experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. Specialized experience for this position includes: GS-14: For this position, the next lower grade level is a GS-13 Experience managing multiple program functions or operational units, such as pre-examination, intent-to-use, post registration, Madrid processing, or related support functions, to meet production, timeliness, and quality goals. Experience leading staff and contractor-supported operations, including assigning priorities, monitoring workflow, resolving operational issues, and ensuring consistent application of policies and procedures to support effective program execution. Experience analyzing program operations, workflow trends, or automated processes to recommend and implement improvements that enhance efficiency, accuracy, and service delivery. Experience representing an organization in meetings with leadership, contractors, vendors, or external stakeholders to explain operational requirements, resolve issues, and support program improvements. GS-15: For this position, the next lower grade level is a GS-14 Experience directing a major program or operation, including functions such as pre-examination, intent-to-use, post-registration, Madrid processing, or related support functions, with responsibility for long-range planning, resource management, contractor oversight, and accountability for organizational results. Experience addressing complex program or operational matters involving issues without clear precedent and making decisions that affect mission accomplishment and organizational effectiveness. Experience applying quantitative analysis, project management, and performance assessment methods to evaluate workloads, forecast resource needs, improve operational efficiency, and guide implementation of significant process or systems changes. Experience advising senior executives and coordinating with high-level internal and external stakeholders to negotiate solutions, justify recommendations, and influence adoption of significant program actions or policy changes. The incumbent must possess the following supervisory competencies to be successful in this position: Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules. Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. Decisiveness: Makes well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions. Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles. Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics. Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Oral Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed. Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations. Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks. Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. This position is in the U.S. Patent and Trademark Office's Office of Trademark Services, reporting to the Deputy Commissioner for Trademark Operations or designee. The position oversees organizational units and contract-supported functions responsible for trademark application processing, examination support, post-registration activities, public services, treaty-related processing, and operational planning to ensure production, quality, and service goals are met.