Telephone Operator

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/21/2026.You may qualify based on your experience and/or education as described below: General Experience: Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 2 years above high school. (Transcript Required) OR Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond (Transcript Required) You will be rated on the following Competencies for this position: Attention to Detail Computer Skills Customer Service Emergency Management Flexibility Integrity/Honesty Interpersonal Skills Reading Comprehension Self-Management Stress Tolerance Teamwork Technical Credibility Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is usually sedentary in nature. Concentration is required in determining priorities. Standing and walking is necessary to consult manuals, directives, and to assist visitors. The work is performed in a well-lighted, temperature-controlled room and normal safety precautions are required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.icy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. This position operates the telephone switchboard to provide telephone communications for the medical center including all off site community based outpatient clinic locations. This function is continuously staffed 24 hours per day, seven days a week including holidays. Typical staffing is a minimum of two on-duty, however due to scheduled leave and sick calls, may work as the sole operator on weekends, evening, night-shift and holidays.

Position Details

• Job Title: Telephone Operator
• Company / Organisation: Veterans Health Administration
• Location: Tucson, Arizona
• Employment Type: Full-time
• Field / Industry: All
• Work Arrangement: On-site or hybrid - Tucson, Arizona

About This Opportunity

This full-time opportunity at Veterans Health Administration is an excellent opening for experienced professionals in the field of all. The role is structured around an on-site or hybrid environment based in Tucson, Arizona and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Tucson, Arizona, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in all or a highly skilled professional looking for your next challenge, this Telephone Operator role offers the platform to apply your expertise in a real-world, results-oriented environment. Veterans Health Administration is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in all and a demonstrable track record of delivering high-quality results. You should possess strong communication, collaboration, time management, and a professional approach to delivering results. Experience working with relevant industry tools, productivity platforms, and team collaboration software will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, Veterans Health Administration is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to contribute meaningfully to team goals and drive positive outcomes for the organisation, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Telephone Operator position at Veterans Health Administration will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in all
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Telephone Operator position at Veterans Health Administration, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in all. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what Veterans Health Administration is looking for in a Telephone Operator.

All applications for this role are processed directly by Veterans Health Administration. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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