Team Lead/Senior Network Engineer

Applicants must have IT-related experience demonstrating each of the four competencies listed below. Applicants must demonstrate possession of these competencies within the body of the resume; no separate statements addressing them are required. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. -AND- One year of specialized experience equivalent to the GS-12 grade level in the Federal service. Specialized Experience is experience that has equipped the applicant with the particular knowledge, skills, and abilities/competencies to perform successfully the duties of the position and is typically in or related to the work of the position to be filled. Specialized experience is defined as demonstrated experience: Serving as a "hands-on" technical lead supporting production IT systems by planning, installing, troubleshooting, and enhancing enterprise Local Area Network (LAN), Wide Area Network (WAN), Wireless Local Area Network (WLAN), and data and telecommunications networks to maintain reliable and efficient operations. Planning, configuring, and troubleshooting Cisco-based network solutions by supporting core and distribution switches, routers, and firewalls/Firepower and assisting with Internet Protocol Security (IPSec) for Virtual Private Network (VPN), Multiprotocol Label Switching (MPLS), Virtual LANs (VLANs), Software-Defined Wide Area Network (SD-WAN), and routing protocols such as Border Gateway Protocol (BGP) and Enhanced Interior Gateway Routing Protocol (EIGRP) to ensure secure, stable, and efficient enterprise connectivity. Resolving issues across Unified Communications, Voice over Internet Protocol (VoIP) technologies, and wireless systems by troubleshooting performance problems, supporting diagnostics, and helping sustain secure and stable communication services. Supporting daily network and telecommunications operations by diagnosing and resolving service disruptions involving firewalls, VPNs, switches, routers, MPLS, VLANs, SD-WAN, VoIP, Unified Communications, and wireless infrastructure to maintain consistent availability of enterprise network and telecommunications services. Resolving hardware and software failures or network outages, analyzing network disruptions using monitoring and packet-level diagnostic tools, and restoring services within Service Level Agreement response and resolution requirements. Providing technical guidance on projects by supporting connectivity planning, documenting network requirements, coordinating with vendors, and ensuring network enhancements incorporate required security and privacy measures. Note: Possession of Cisco Certifications in one or more of the following is preferred but not required. If you possess any of the certifications, please attach a copy with your resume and/or supporting documents. Cisco Certified Network Associate (CCNA) Cisco Certified Network Professional (CCNP) Enterprise Only experience obtained by the closing date of this announcement will be considered. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. This position is located in the Bureau of Information Services, Infrastructure Services, Network Engineering section. The incumbent will serve as Team Lead for a team of data communication engineers that are directly responsible for the day-to-day operation of the RRB's network and telecommunication systems. This job announcement may be used to fill one or more vacancies. This is a bargaining unit position. This position is represented by the Council of AFGE Locals in the Board.