Supervisory Medical Support Assistant

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. BASIC REQUIREMENTS. To qualify for appointment to this position, all applicants must possess the following: a. Citizenship. Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a). b. Experience. None. c. Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. d. Licensure/Certification/Registration. None. e. Grandfathering Provision. Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable. For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed, the following provisions apply: (1) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard. (2) Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation. NOTE: This provision is not intended to regularize appointments/ placements. f. Foreign Education. To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials. Grade Determinations: GS-8 (1) Experience. One year of creditable experience equivalent to the next lower grade. (2) Knowledge, Skills, and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs: (a) Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and 13 empowering the team to collaborate and resolve problems within a complex systems environment. (b) Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. (c) Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. (d) Ability to provide briefings, orientations, staff development, and training in a patient support setting. (e) Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Physical Requirements: The work is mostly sedentary. It typically requires sitting with sustained periods of concentration. There will be some walking, standing, bending, and carrying of relatively light objects. The position may also require stooping, reaching, lifting, pulling, and other moderate exertion or strain. Incumbent may occasionally have to walk some distance to a meeting. The Wyoming Outpatient Clinic seeks a Supervisory Medical Support Assistant skilled in clinic operations, workflow coordination, and patient support. The incumbent oversees administrative processes, applies policies and procedures that impact workload data, and collaborates across multiple clinics to ensure efficient, high-quality service delivery.

Position Details

• Job Title: Supervisory Medical Support Assistant
• Company / Organisation: Veterans Health Administration
• Location: Wyoming, Michigan
• Employment Type: Full-time
• Field / Industry: Healthcare
• Work Arrangement: On-site or hybrid - Wyoming, Michigan

About This Opportunity

This full-time opportunity at Veterans Health Administration is an excellent opening for experienced professionals in the field of healthcare and medicine. The role is structured around an on-site or hybrid environment based in Wyoming, Michigan and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Wyoming, Michigan, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in healthcare and medicine or a highly skilled professional looking for your next challenge, this Supervisory Medical Support Assistant role offers the platform to apply your expertise in a real-world, results-oriented environment. Veterans Health Administration is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in healthcare and medicine and a demonstrable track record of delivering high-quality results. You should possess clinical competence, compassion, precision, and a commitment to patient safety and best-practice care. Experience working with electronic health record (EHR) systems, diagnostic tools, and clinical management platforms will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, Veterans Health Administration is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to improve patient outcomes and contribute to a healthier community, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Supervisory Medical Support Assistant position at Veterans Health Administration will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in healthcare and medicine
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Supervisory Medical Support Assistant position at Veterans Health Administration, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in healthcare and medicine. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what Veterans Health Administration is looking for in a Supervisory Medical Support Assistant.

All applications for this role are processed directly by Veterans Health Administration. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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