Student Trainee (Administrative)

Veterans Health Administration
Indianapolis, Indiana Full-time Customer Support Posted May 13, 2026 Expires May 26, 2026
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About This Role

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/26/2026. Internship Program: To be eligible, applicants must be accepted for enrollment or currently enrolled and seeking a degree (diploma, certificate, etc.) in a qualifying educational institution, on a full or half-time basis as defined by the institution in which you are enrolled. To qualify you must meet the requirements below: You must be a current student that has been accepted for enrollment or are enrolled at least half-time in an accredited high school, college, professional, technical, vocational, or trade school pursuing a qualifying degree or certificate. You must remain enrolled and will be required to provide transcripts to be eligible for this program. Completed four full academic years of post high school leading to a bachelors degree or equivalent degree (transcripts must be submitted) In good academic standing with the college or university that you are enrolled in. Preferred degree programs in the field of Health Care Administration. You will be rated on the following Competencies for this position: Attention to Detail Flexibility Interpersonal Skills Learning Problem Solving Self-Management Technology Application Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. The Pathways Internship Program allows students to join VA in career positions that emphasize long-term training and development. This program provides students with work experience directly related to their degree and career goals while offering eligibility for conversion to permanent employment upon completion of the program requirements.

Position Details

    • Job Title: Student Trainee (Administrative)
    • Company / Organisation: Veterans Health Administration
    • Location: Indianapolis, Indiana
    • Employment Type: Full-time
    • Field / Industry: Customer Support
    • Work Arrangement: On-site or hybrid - Indianapolis, Indiana

About This Opportunity

This full-time opportunity at Veterans Health Administration is an excellent opening for experienced professionals in the field of customer success and support. The role is structured around an on-site or hybrid environment based in Indianapolis, Indiana and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Indianapolis, Indiana, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in customer success and support or a highly skilled professional looking for your next challenge, this Student Trainee (Administrative) role offers the platform to apply your expertise in a real-world, results-oriented environment. Veterans Health Administration is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in customer success and support and a demonstrable track record of delivering high-quality results. You should possess empathy, clear communication, patience, and a proactive approach to problem resolution. Experience working with customer support platforms, ticketing systems, and CRM and live-chat tools will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, Veterans Health Administration is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to deliver exceptional customer experiences and build lasting client satisfaction and loyalty, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Student Trainee (Administrative) position at Veterans Health Administration will typically demonstrate the following core competencies:

    • Domain expertise - a strong foundation of knowledge and hands-on experience in customer success and support
    • Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
    • Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
    • Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
    • Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
    • Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Student Trainee (Administrative) position at Veterans Health Administration, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or rΓ©sumΓ© is fully up to date and clearly highlights your experience and accomplishments in customer success and support. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what Veterans Health Administration is looking for in a Student Trainee (Administrative).

All applications for this role are processed directly by Veterans Health Administration. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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