Strategy & Operations Manager, CEO Office

At SumUp, we are motivated by the purpose of leveling the playing field for small businesses. We empower small business owners by creating simple and affordable tools to manage payments, finance and customer relationships. We are a passionate team that thrives on human connection, autonomy and the desire to constantly learn, guided by our values 'Founder's Mentality', 'Team First' and 'We Care'. We want to build an enduring organization that is people-positive, disciplined and that constantly innovates from within. Agility is the essence of an enduring organization and we strive to create an organization that fosters it.

As we continue to scale and execution becomes more complex, we're hiring a Strategy & Operations Manager to join the CEO Office and strengthen how we translate strategy into execution through clear priorities, decision cadences, and decision-useful performance visibility. This role is not a project manager / PMO / delivery lead / sprint owner role. You will work across senior stakeholders without direct authority, building trust quickly and driving clarity and action in a complex, high-ambiguity environment.

What you'll do

• Run and continuously improve core performance and execution rhythms (e.g., QBRs, priority check-ins, executive scorecards, weekly/monthly reviews), ensuring forums result in clear decisions, actions, owners, and follow-ups
• Build simple, reliable performance visibility (KPIs, dashboards, leading/lagging indicators, OKR/initiative tracking) so leaders can spot risks early and manage the business with clarity
• Strengthen execution mechanics across cross-functional work by surfacing ownership gaps, clarifying dependencies, and helping teams align ambition with capacity
• Partner across functions (CEO Office, Product, Engineering, Design, Finance/FP&A/RevOps, People, GTM) to unblock progress and influence decisions through clear narratives, data, and accountable follow-through
• Raise the bar for operating excellence by creating templates, rituals, and ways of working that scale—without adding bureaucracy
• Ensure metrics are decision-useful: drive clarity on KPI definitions, ownership, review mechanisms, and "so what?" actions (not just reporting)

You'll be great for this role if

• You're a senior individual contributor with more 5 years of experience in strategy, operations, product, engineering, finance, analytics, or similar roles
• You have proven experience translating strategy into execution in complex, cross-functional environments
• You can influence without authority—building trust across teams, challenging constructively, and driving action through clarity and follow-through
• You're hands-on with data: you've built/owned KPIs, dashboards, analyses, and reports that leaders actually use
• You're comfortable operating in a high-ambiguity, high-stakes environment and bringing structure to messy problems
• You're aligned with the intent of the role: not PMO/project delivery ownership, but strengthening decision cadence, clarity, and execution system effectiveness

Why you should join SumUp

• Innovative Environment: Work in a fast-growing, innovative, inclusive, and ethical business where your passion and creativity will inspire teams globally.
• Global Reach: We are currently present in 37 markets and are a global and growing team of 3000+ people from 92+ nationalities with offices across 4 continents.
• Competitive Compensation: We offer a competitive compensation package and paid leave. You will have access to the SumUp Sabbatical, our Employee Assistance Programme for mental health, as well as fitness and language learning offers.
• Invest in Yourself: You'll receive a budget for your professional and personal development, eg. for attending conferences or external trainings.

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Position Details

• Job Title: Strategy & Operations Manager, CEO Office
• Company / Organisation: SumUp
• Location: Berlin, Berlin, Germany
• Employment Type: Full-time
• Field / Industry: Software Development
• Work Arrangement: On-site or hybrid — Berlin, Berlin, Germany

About This Opportunity

This full-time opportunity at SumUp is an excellent opening for experienced professionals in the field of software engineering and technology. The role is structured around an on-site or hybrid environment based in Berlin, Berlin, Germany and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Berlin, Berlin, Germany, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in software engineering and technology or a highly skilled professional looking for your next challenge, this Strategy & Operations Manager, CEO Office role offers the platform to apply your expertise in a real-world, results-oriented environment. SumUp is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in software engineering and technology and a demonstrable track record of delivering high-quality results. You should possess analytical thinking, attention to technical detail, and a methodical approach to problem-solving. Experience working with modern development tools, version control systems, and cloud platforms will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, SumUp is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to build reliable, scalable, and high-performing digital products, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Strategy & Operations Manager, CEO Office position at SumUp will typically demonstrate the following core competencies:

• Domain expertise — a strong foundation of knowledge and hands-on experience in software engineering and technology
• Problem-solving ability — the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills — clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management — strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration — a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability — the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Strategy & Operations Manager, CEO Office position at SumUp, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in software engineering and technology. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what SumUp is looking for in a Strategy & Operations Manager, CEO Office.

All applications for this role are processed directly by SumUp. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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