Singular: Product Support Escalations Engineer

Headquarters: Argentina

About UsSingular is the next-gen attribution and marketing analytics platform, giving marketers actionable insights from previously siloed data. By collecting, aggregating and normalizing upper-funnel campaign marketing data from thousands of channels and connecting it to lower-funnel attribution data, marketers can measure ROI from every touchpoint across all their activities and optimize to the most granular level. We have raised $50M from Norwest Venture Partners, General Catalyst, Thomvest Ventures, Method Capital, Translink Capital, DCM and Telstra Ventures. Our business and team are scaling, and we are looking for ambitious, eager, creative and innovative individuals to join us and help us reach the next level.We have great customers, including leading companies like Lyft, Warner Bros, Airbnb, Yelp, LinkedIn, Microsoft, Zynga and Match. Now is the time to join Singular! We have an amazing product, a strong team and happy customers in a growing market, offering a unique opportunity for an engineer to join our top-notch teams to build new products!Now is the time to join Singular! We have an amazing product, a strong team, and happy customers in a growing market, offering a unique opportunity for a leader to scale our team.We’re seeking a talented and experienced Product Support Engineer, problem solvers who thrive in fast-paced environments, embrace challenges as opportunities, and constantly seek ways to improve processes and product experiences to join our exceptional team!Our tech-savvy, service-oriented support team tackles exciting challenges across multiple technologies, ensuring a seamless experience for our customers.What you’ll doAct as the primary technical support contact for Singular's customers, partners, and internal teams.Perform complex technical troubleshooting and problem-solving to resolve customer issues.Collaborate with Product, Engineering, and QA teams to refine and enhance the product.Serve as a customer advocate, ensuring feedback is communicated effectively to the product team.Become a subject matter expert in Singular’s platform and mobile technologies.Provide expert guidance on SDK integration and Singular deployment.Play a key role in expanding and improving our customer support processes.Leverage your deep expertise and troubleshooting skills to mentor and coach team members.What you needBachelor’s degree in a technical field (Advanced degree is a plus).4+ years of experience in a technical product support role, B2B and SaaS product is preferablHands-on experience working with software products in production environments.Experience in Mobile and Web support.Ability to write scripts, regular expressions, SQL queries, and more.Strong knowledge of HTML, HTTP, APIs, and HTTP debugging tools.Experience in mobile advertising analytics and Ad-Tech is a plus.Additional SkillsStrong analytical and problem-solving abilities.Expertise in data analysis and manipulation.Excellent customer service and communication skills (verbal & written).Self-starter with the ability to grasp complex concepts quickly.Ability to switch context seamlessly between multiple work streams.Deep understanding of product intent and ability to troubleshoot effectively.Natural ability to break down complex issues into actionable insights.Passion for customer advocacy and delivering outstanding support.A team player with strong presentation and collaboration skills.As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept difference - we celebrate you being who you are for the benefit of our employees, our products, and our community.

To apply: https://weworkremotely.com/remote-jobs/singular-product-support-escalations-engineer

Position Details

• Job Title: Singular: Product Support Escalations Engineer
• Company / Organisation: We Work Remotely
• Location: Worldwide / Remote
• Employment Type: Full-time
• Field / Industry: Software Development
• Work Arrangement: Remote — open to candidates worldwide

About This Opportunity

This full-time opportunity at We Work Remotely is an excellent opening for experienced professionals in the field of software engineering and technology. The role is structured around a fully remote setup — offering you the freedom to work from any location in the world and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

As a remote-first position, this role welcomes qualified candidates from across the globe. You will be expected to manage your schedule independently, communicate proactively, and deliver results consistently — hallmarks of a high-performing remote professional.

Whether you are an established practitioner in software engineering and technology or a highly skilled professional looking for your next challenge, this Singular: Product Support Escalations Engineer role offers the platform to apply your expertise in a real-world, results-oriented environment. We Work Remotely is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in software engineering and technology and a demonstrable track record of delivering high-quality results. You should possess analytical thinking, attention to technical detail, and a methodical approach to problem-solving. Experience working with modern development tools, version control systems, and cloud platforms will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, We Work Remotely is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to build reliable, scalable, and high-performing digital products, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Singular: Product Support Escalations Engineer position at We Work Remotely will typically demonstrate the following core competencies:

• Domain expertise — a strong foundation of knowledge and hands-on experience in software engineering and technology
• Problem-solving ability — the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills — clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management — strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration — a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability — the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Singular: Product Support Escalations Engineer position at We Work Remotely, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in software engineering and technology. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what We Work Remotely is looking for in a Singular: Product Support Escalations Engineer.

All applications for this role are processed directly by We Work Remotely. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

About Career Nest

Career Nest is a global job aggregation platform connecting professionals with thousands of opportunities across every major industry — from technology and marketing to finance, design, data science, healthcare, NGO, engineering, and beyond. Our platform aggregates live job listings from verified employers, leading job boards, and trusted staffing platforms worldwide.

We publish thousands of new roles every day from sources across 190+ countries. Whether you are looking for a fully remote role, a hybrid position, or an on-site opportunity in a specific city, Career Nest makes it easy to search, filter, save, and apply to the roles that match your experience and ambitions — all in one place, completely free for job seekers.

Every listing on Career Nest is reviewed for accuracy and relevance before being published. We are committed to providing job seekers with the most up-to-date, trustworthy job listings available. Explore thousands more opportunities across all categories at careernest.cloud.