Program Support Assistant

To qualify for the GS-09 grade level, you must have one year of specialized experience at the GS-07 level in the Federal service or equivalent. Specialized experience is defined as: 1) Providing administrative support, such as scheduling office meetings, keeping office activities organized, preparing correspondence, and supporting daily office operations by following established procedures. 2) Keeping records and files organized, including storing, locating, tracking, and properly disposing of documents-such as program files or case materials-according to records management rules and guidelines, and 3) Receiving and processing incoming program-related requests or correspondence-such as FOIA inquiries or whistleblower submissions-by logging them, routing them to the right staff, sending standard acknowledgments, updating tracking systems, following up as needed, and ensuring all steps follow required procedures. Time in Grade Requirement: Time-in-grade requirements must be met by the closing date. This means that you must have served at least 52 weeks at the next grade level (or equivalent) below the grade advertised on this vacancy announcement. ICTAP/CTAP: If you are requesting special employment consideration under the Interagency Career Transition Assistance Program (ICTAP) or CTAP, you must provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP or CTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP or CTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified you must meet the following: OPM qualification requirements for the position, all selective factors, where applicable; special OPM approved qualifying conditions for the position; is physically qualified with reasonable accommodation, where appropriate, to satisfactorily perform the duties of the position upon entry; and receives a rating of at least "well-qualified" on the questionnaire. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP or CTAP eligibility, or a copy of your separation personnel action form. Additional information regarding ICTAP or CTAP eligibility is available from Career Transition (opm.gov). By law, this Office of Inspector General has continued oversight responsibility for United States funded foreign assistance activities across multiple agencies, to include the Millennium Challenge Corporation, the Inter-American Foundation, the US African Development Foundation, USAID and the Department of State. Responsibilities may additionally include oversight of and/or oversight coordination for foreign assistance programs with other interagency partners throughout the US Government.

Position Details

• Job Title: Program Support Assistant
• Company / Organisation: U.S. Agency for International Development
• Location: Washington, District of Columbia
• Employment Type: Full-time
• Field / Industry: Customer Support
• Work Arrangement: On-site or hybrid - Washington, District of Columbia

About This Opportunity

This full-time opportunity at U.S. Agency for International Development is an excellent opening for experienced professionals in the field of customer success and support. The role is structured around an on-site or hybrid environment based in Washington, District of Columbia and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Washington, District of Columbia, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in customer success and support or a highly skilled professional looking for your next challenge, this Program Support Assistant role offers the platform to apply your expertise in a real-world, results-oriented environment. U.S. Agency for International Development is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in customer success and support and a demonstrable track record of delivering high-quality results. You should possess empathy, clear communication, patience, and a proactive approach to problem resolution. Experience working with customer support platforms, ticketing systems, and CRM and live-chat tools will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, U.S. Agency for International Development is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to deliver exceptional customer experiences and build lasting client satisfaction and loyalty, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Program Support Assistant position at U.S. Agency for International Development will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in customer success and support
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Program Support Assistant position at U.S. Agency for International Development, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in customer success and support. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what U.S. Agency for International Development is looking for in a Program Support Assistant.

All applications for this role are processed directly by U.S. Agency for International Development. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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