Program Manager (Department Manager)

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. QUALIFICATION REQUIREMENTS: SPECIALIZED EXPERIENCE: To be minimally qualified for this position you must have at least one year of specialized experience equivalent to the next lower level payband or GS grade in the normal line of progression in the Federal Service. Specialized experience would include one year of substantive supervisory or program management experience at the GS-11, 12 or 13 level or equivalent level. To be qualifying for this position your experience must include: Experience applying management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversight; Experience in compliance programs, work functions, and staff hour planning methods and techniques in order to initiate, plan, organize, direct and manage the functions and employees of the operation; Experience addressing error trends and performance gaps, including reviewing quality reports and conducting root cause analysis in identifying risks, evaluating workflows, and implementing procedural or training improvements (Continuing Professional Education (CPE), needs-based training, etc.) Experience with work systems (e.g., Integrated Data Retrieval System (IDRS), Accounts Management System (AMS), Embedded Quality Review System, National Quality Review System (EQRS/NQRS), Servicewide Electronic Research Program (SERP), etc.) and processes which affect assigned functions and decisions concerning workflow, production, and quality; Real-time and long-term inventory management, including workload balancing and resource allocation; Experience in budget and fiscal methods used in establishing and maintaining an organization, (i.e. ability to maintain and manage financial resources); Experience applying communication techniques to effectively and diplomatically interact with internal and external customers; providing feedback on employee writing and performance; providing clear instruction to audiences at all levels (frontline staff, operation managers, executives, etc.) Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled including disciplinary processes (e.g., writing counseling memos, developing action plans/Performance Improvement Plans (PIPs) etc.) using Internal Revenue Manual (IRM), Code of Federal Regulations (CFR), Servicewide Electronic Research Program (SERP) or other official guidance. AND You must also meet the following requirements: TIME AFTER COMPETITIVE APPOINTMENT (TACA) REQUIREMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" For more information on qualifications please refer to OPM's Qualifications Standards. Go to Understanding the IRS Paybands for GS/IR conversion. In the event that a building is closed due to rent management, new hires may be placed in a local commuting location. Additional jobs may be filled from this announcement or any other source to fill these vacancies. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Position Details

• Job Title: Program Manager (Department Manager)
• Company / Organisation: Internal Revenue Service
• Location: Austin, Texas
• Employment Type: Full-time
• Field / Industry: Project Management
• Work Arrangement: On-site or hybrid — Austin, Texas

About This Opportunity

This full-time opportunity at Internal Revenue Service is an excellent opening for experienced professionals in the field of project management and operations. The role is structured around an on-site or hybrid environment based in Austin, Texas and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Austin, Texas, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in project management and operations or a highly skilled professional looking for your next challenge, this Program Manager (Department Manager) role offers the platform to apply your expertise in a real-world, results-oriented environment. Internal Revenue Service is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in project management and operations and a demonstrable track record of delivering high-quality results. You should possess structured thinking, stakeholder management, risk awareness, and the ability to drive projects to completion on time and within scope. Experience working with project management software, collaboration platforms, and reporting dashboards will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, Internal Revenue Service is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to deliver projects efficiently, on schedule, and within budget while exceeding stakeholder expectations, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Program Manager (Department Manager) position at Internal Revenue Service will typically demonstrate the following core competencies:

• Domain expertise — a strong foundation of knowledge and hands-on experience in project management and operations
• Problem-solving ability — the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills — clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management — strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration — a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability — the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Program Manager (Department Manager) position at Internal Revenue Service, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in project management and operations. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what Internal Revenue Service is looking for in a Program Manager (Department Manager).

All applications for this role are processed directly by Internal Revenue Service. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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