Program Manager

Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Defining and implementing goals and objectives to maximize performance and effectiveness of long-term programs, ensuring alignment with organizational mission and priorities. Collaborating with key stakeholders across multiple program offices and organizational components to coordinate initiatives, resolve complex issues, and support the accomplishment of program objectives. Managing resources for projects, programs, or program segments, including the development and approval of multi-year work plans, and monitoring progress to ensure efficient and effective use of assets. Providing technical advice and guidance on strategic issues to senior leadership, supporting decision-making related to program direction, process improvements, and policy development. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 05/29/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibility on OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement. To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position. Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Facilities and Asset Management, FOF PMO located in Tucson, AZ.

Position Details

• Job Title: Program Manager
• Company / Organisation: Customs and Border Protection
• Location: Tucson, Arizona
• Employment Type: Full-time
• Field / Industry: Project Management
• Work Arrangement: On-site or hybrid - Tucson, Arizona

About This Opportunity

This full-time opportunity at Customs and Border Protection is an excellent opening for experienced professionals in the field of project management and operations. The role is structured around an on-site or hybrid environment based in Tucson, Arizona and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Tucson, Arizona, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in project management and operations or a highly skilled professional looking for your next challenge, this Program Manager role offers the platform to apply your expertise in a real-world, results-oriented environment. Customs and Border Protection is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in project management and operations and a demonstrable track record of delivering high-quality results. You should possess structured thinking, stakeholder management, risk awareness, and the ability to drive projects to completion on time and within scope. Experience working with project management software, collaboration platforms, and reporting dashboards will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, Customs and Border Protection is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to deliver projects efficiently, on schedule, and within budget while exceeding stakeholder expectations, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Program Manager position at Customs and Border Protection will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in project management and operations
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Program Manager position at Customs and Border Protection, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in project management and operations. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what Customs and Border Protection is looking for in a Program Manager.

All applications for this role are processed directly by Customs and Border Protection. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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