Patient Relations (Ambassador)

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/27/2026. You may qualify for the GS-4 grade level based on your experience and/or education as described below: General Experience: You must have one year of general experience equivalent to at least the next lower grade GS-03 in the normal line of progression for the occupation in the organization. General experience includes: progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. OR Education: Applicants may substitute education for the experience required for the GS-4 level. To qualify based on education for this grade level you must have 2 years of education above high school. (TRANSCRIPT REQUIRED) OR Combination: Applicants may also combine education and experience to qualify at the GS-4 level. To calculate, the total percentage must equal at least 100 percent to qualify at the GS-4. (TRANSCRIPT REQUIRED) For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. The Patient Relations Specialist is in alignment to the Patient Experience Section Chief. The position serves as the liaison between the patientsand the staff of the Health Care System as a Greeter and Tour Guide for the Concierge Services. Incumbent provides a channel through which patients can seek assistance to meet unresolved needs and works with healthcare providers and administrative support staff to optimize the comprehensive experience of Veterans and their family members.

Position Details

• Job Title: Patient Relations (Ambassador)
• Company / Organisation: Veterans Health Administration
• Location: San Antonio, Texas
• Employment Type: Full-time
• Field / Industry: All
• Work Arrangement: On-site or hybrid — San Antonio, Texas

About This Opportunity

This full-time opportunity at Veterans Health Administration is an excellent opening for experienced professionals in the field of all. The role is structured around an on-site or hybrid environment based in San Antonio, Texas and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in San Antonio, Texas, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in all or a highly skilled professional looking for your next challenge, this Patient Relations (Ambassador) role offers the platform to apply your expertise in a real-world, results-oriented environment. Veterans Health Administration is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in all and a demonstrable track record of delivering high-quality results. You should possess strong communication, collaboration, time management, and a professional approach to delivering results. Experience working with relevant industry tools, productivity platforms, and team collaboration software will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, Veterans Health Administration is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to contribute meaningfully to team goals and drive positive outcomes for the organisation, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Patient Relations (Ambassador) position at Veterans Health Administration will typically demonstrate the following core competencies:

• Domain expertise — a strong foundation of knowledge and hands-on experience in all
• Problem-solving ability — the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills — clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management — strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration — a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability — the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Patient Relations (Ambassador) position at Veterans Health Administration, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in all. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what Veterans Health Administration is looking for in a Patient Relations (Ambassador).

All applications for this role are processed directly by Veterans Health Administration. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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