Medical Administration Special (Supervisory)

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/12/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You must qualify based on your experience as described below:GS-12 Grade Requirements Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Planning, directing, budgeting and managing the integration of administrative systems. Providing managerial oversight with a full range of supervisory responsibilities for subordinate supervisors and staff, and related Business Office Service functions including recruitment of staff, policy development, directing/reviewing the work of subordinate employees, employee training/development, evaluating work, employee performance and budget development and management, Responsible for directing scheduling operations planning efforts, development activities to include education, deployment and sustainment of access to care initiatives which impact access to care, scheduling efficiency, revenue enhancement, retention of managed lives (Veteran enrollees), cost containment and oversight of the telephone operator section. The scope of duties includes, but is not limited to, resource management, data management, operational planning, and position management of scheduling support staff for a multidisciplinary and multi-site health care system, has final administrative decision-making authority, responsibility and accountability on issues affecting scheduling service delivery, primarily focused on the administrative operations of all scheduling services, collaborates with operations and service chiefs to ensure all VACO, VISN, and VA Connecticut Executive Leadership's integrated goals and priorities are met, will also work closely with peers in other areas to meet their needs as internal customers and the needs of external customers as well, must be knowledgeable of overall VISN and health care system goals, missions and priorities to assure a positive impact on other programs and resources. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is mainly sedentary. Travel is necessary. There may be some walking, standing, bending, carrying/traveling with items such as books and portable laptop. The work is usually performed in an office environment, meeting rooms or similar settings. Travel involves the normal risks and discomforts of automobile, bus, rail or air transportation. Work Conditions: Work is performed in a medical center (integrated healthcare delivery environment) and involves regular and recurring rises of exposure to contagious disease, noise and heat and humidity. This position is located within the Business Office of the VA Connecticut Healthcare System (VACHS). VAHCS consists of the West Haven campus (tertiary care facility classified as a Clinical Referral Level One Facility), the Newington campus (ambulatory care center that provides primary and specialty care), and six community-based outpatient clinics located in Danbury, New London, Stamford, Waterbury, Willimantic, and Winsted.