Kundensupport / Kundenbetreuung (m/w/d) | KI-Projekte

Wir sind eine der am schnellsten wachsenden KI-Agenturen im deutschsprachigen Mittelstand. Bei Agentur Philipp bauen wir echte KI-Lösungen, die bei unseren Kunden produktiv im Einsatz sind: Voice Agents, Computer-Vision-Systeme, RAG-Pipelines und Prozessautomatisierungen. Bei sehr starkem Wachstum in den letzten 2 Jahren, brauchen wir jetzt jemanden, der sicherstellt, dass unsere Kunden nicht nur zufrieden sind, sondern begeistert.

Du bist die erste Anlaufstelle für unsere Kunden im laufenden Betrieb. Du verstehst, wie unsere KI-Lösungen funktionieren – nicht weil du sie baust, sondern weil du sie erklären, bewerten und einordnen kannst. Du sorgst dafür, dass Fragen schnell beantwortet werden, Probleme nicht eskalieren und Kunden das Gefühl haben: hier kümmert sich jemand wirklich.

Aufgaben

• Persönliche, eigenständige und zuverlässige Betreuung unserer Kunden, du bist ihr direkter Ansprechpartner
• Entgegennahme, Einordnung und Priorisierung von Support-Anfragen; Weitergabe an die Entwicklung mit klarem Briefing
• Proaktive Statusupdates: Kunden wissen immer, wo ihr Ticket steht, ohne nachfragen zu müssen
• Durchführung von Onboarding-Calls, Schulungen und regelmäßigen Check-ins
• Frühzeitiges Erkennen von Unzufriedenheit und Eskalationsrisiken, bevor sie entstehen
• Sammlung und strukturierte Aufbereitung von Kundenfeedback für das Produktteam
• Aufbau langfristiger Kundenbeziehungen, die zu Verlängerungen und Weiterempfehlungen führen

Qualifikation

• Ausgeprägte Kommunikationsstärke – du hörst zu, fasst präzise zusammen und gibst klare Rückmeldungen
• Technisches Grundverständnis: du musst nicht coden, aber du solltest verstehen, was ein Voice Agent, eine API oder ein KI-Workflow ist
• Erfahrung im Customer Success, Account Management oder technischen Support – idealerweise in einem Software- oder Tech-Umfeld
• Eigeninitiative und Proaktivität: du wartets nicht, bis Kunden sich beschweren
• Sicheres Deutsch in Wort und Schrift (C1+), Englisch von Vorteil
• Standort Dingolfing oder Umgebung

Benefits

• Direkte Zusammenarbeit mit der Geschäftsführung und einem ambitionierten Team
• Kundenprojekte mit echtem Impact, du siehst direkt, was deine Arbeit bewirkt
• Schnell wachsendes Unternehmen, kurze Entscheidungswege, kein Konzernbürokratie
• Weiterentwicklung in Richtung KI-Expertise, wir fördern Neugier
• Wettbewerbsfähiges Gehalt, modernes Arbeitsumfeld in Dingolfing

Wir freuen uns, dich kennenzulernen.

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Position Details

• Job Title: Kundensupport / Kundenbetreuung (m/w/d) | KI-Projekte
• Company / Organisation: Agentur Philipp GmbH
• Location: Dingolfing
• Employment Type: Full-time
• Field / Industry: Software Development
• Work Arrangement: On-site or hybrid - Dingolfing

About This Opportunity

This full-time opportunity at Agentur Philipp GmbH is an excellent opening for experienced professionals in the field of software engineering and technology. The role is structured around an on-site or hybrid environment based in Dingolfing and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Dingolfing, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in software engineering and technology or a highly skilled professional looking for your next challenge, this Kundensupport / Kundenbetreuung (m/w/d) | KI-Projekte role offers the platform to apply your expertise in a real-world, results-oriented environment. Agentur Philipp GmbH is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in software engineering and technology and a demonstrable track record of delivering high-quality results. You should possess analytical thinking, attention to technical detail, and a methodical approach to problem-solving. Experience working with modern development tools, version control systems, and cloud platforms will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, Agentur Philipp GmbH is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to build reliable, scalable, and high-performing digital products, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Kundensupport / Kundenbetreuung (m/w/d) | KI-Projekte position at Agentur Philipp GmbH will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in software engineering and technology
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Kundensupport / Kundenbetreuung (m/w/d) | KI-Projekte position at Agentur Philipp GmbH, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in software engineering and technology. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what Agentur Philipp GmbH is looking for in a Kundensupport / Kundenbetreuung (m/w/d) | KI-Projekte.

All applications for this role are processed directly by Agentur Philipp GmbH. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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