Junior Customer Success Manager (m/w/d) | München

Du willst nicht nur Tickets bearbeiten, sondern unser Produkt wirklich verstehen und mittelfristig eigene B2B-Kunden verantworten?

Dann bist du bei fleetster genau richtig!

Du startest im operativen Customer Support, um unsere SaaS-Lösung, unsere Kunden und unsere Prozesse im Detail kennenzulernen. Auf dieser Basis entwickelst du dich Schritt für Schritt in Richtung Customer Success Manager weiter.

Aufgaben

Unser Ziel ist es, Customer Success Manager bevorzugt intern aus dem Support heraus aufzubauen.

Phase 1 (~12 Monate): Produkt meistern

• Du arbeitest im 1st und 2nd Level Support und bearbeitest Kundenanfragen strukturiert und lösungsorientiert
• Du wirst Produktexperte für unsere Cloud-Software im Bereich Carsharing und Flottenmanagement

Phase 2: Verantwortung übernehmen

• Nach erfolgreicher Support-Phase übernimmst du schrittweise eigene Bestandskunden
• Du begleitest Onboardings und Schulungen
• Du erkennst Optimierungspotenziale bei Kunden und unterstützt bei der strategischen Weiterentwicklung der Accounts

Qualifikation

• Erste Erfahrung im Support, SaaS-Umfeld oder in einer kundenorientierten Rolle
• Technisches Verständnis und Freude daran, Software im Detail zu durchdringen
• Strukturierte, analytische Arbeitsweise
• Starke Kommunikationsfähigkeiten auf Deutsch und Englisch
• Motivation, dich langfristig in Richtung Customer Success zu entwickeln

Benefits

Wir glauben an Transparenz – also starten wir mit den Fakten:

• Vertrauensarbeitszeit
• 24 bezahlte Urlaubstage + Möglichkeit, zusätzlichen unbezahlten Urlaub zu nehmen
• Hybrides Setup: 3 Tage pro Woche in unserem Münchner Office
• Onboarding vor Ort in München

fleetster-DNA:

• Profitables, investoren-unabhängiges Scale-up mit schnellen Entscheidungen
• Viel Raum für Verantwortung und Entwicklung – keine gläserne Decke

Last but not least

• Jährliches Trainingsbudget für deine Entwicklung (Lotaro)
• Wellpass oder Deutschlandticket (nach der Probezeit)
• Montags Frühstück, donnerstags Gaming Night & regelmäßige Team-Events
• Möblierte Firmenwohnungen in Büro-Nähe bei Bedarf

Wir freuen uns auf deine Bewerbung!

Ein Anschreiben ist optional. Dein CV (oder LinkedIn-Profil-Link) hilft uns ein erstes Bild von dir zu bekommen.

Weitere Infos findest du auf unserer Homepage.

Find more English Speaking Jobs in Germany on Arbeitnow

Position Details

• Job Title: Junior Customer Success Manager (m/w/d) | München
• Company / Organisation: fleetster
• Location: Munich
• Employment Type: Full-time
• Field / Industry: Customer Support
• Work Arrangement: On-site or hybrid - Munich

About This Opportunity

This full-time opportunity at fleetster is an excellent opening for experienced professionals in the field of customer success and support. The role is structured around an on-site or hybrid environment based in Munich and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Munich, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in customer success and support or a highly skilled professional looking for your next challenge, this Junior Customer Success Manager (m/w/d) | München role offers the platform to apply your expertise in a real-world, results-oriented environment. fleetster is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in customer success and support and a demonstrable track record of delivering high-quality results. You should possess empathy, clear communication, patience, and a proactive approach to problem resolution. Experience working with customer support platforms, ticketing systems, and CRM and live-chat tools will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, fleetster is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to deliver exceptional customer experiences and build lasting client satisfaction and loyalty, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Junior Customer Success Manager (m/w/d) | München position at fleetster will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in customer success and support
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Junior Customer Success Manager (m/w/d) | München position at fleetster, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in customer success and support. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what fleetster is looking for in a Junior Customer Success Manager (m/w/d) | München.

All applications for this role are processed directly by fleetster. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

About Career Nest

Career Nest is a global job aggregation platform connecting professionals with thousands of opportunities across every major industry - from technology and marketing to finance, design, data science, healthcare, NGO, engineering, and beyond. Our platform aggregates live job listings from verified employers, leading job boards, and trusted staffing platforms worldwide.

We publish thousands of new roles every day from sources across 190+ countries. Whether you are looking for a fully remote role, a hybrid position, or an on-site opportunity in a specific city, Career Nest makes it easy to search, filter, save, and apply to the roles that match your experience and ambitions - all in one place, completely free for job seekers.

Every listing on Career Nest is reviewed for accuracy and relevance before being published. We are committed to providing job seekers with the most up-to-date, trustworthy job listings available. Explore thousands more opportunities across all categories at careernest.cloud.