Junior Customer Service Solutions Representative

Qualifications: Minimum Qualifications: Minimum of 2–3 years of professional work experience, with at least 2 years of direct customer service experience in a high-volume or fast-paced environment. Preferred Qualifications: Associate degree or equivalent experience, preferred. Knowledge, Skill, and Ability (KSA) and Competency Requirements: Ability to develop effective relationships with internal and external solutions delivery partners to achieve strategic and customer solution goals. Skill in customer service, consultation, outreach, and marketing. Knowledge of CAO services and Customer Experience Standards. Ability to assess customer needs and develop strategies to meet those needs. Knowledge of quality assurance principles. Knowledge of the role and importance of metrics and organizational change. Ability to provide administrative support, including triaging and coordinating work requests and activities, scheduling and planning meetings and events, and managing projects. Ability to develop and manage scripts. Knowledge of and ability to use applicable technological applications (e.g., work request systems, communications technology, Microsoft Office Suite). Ability to enter, analyze, and manage data. Ability to maintain composure and apply discretion in communications and interactions with coworkers and customers at all levels. Knowledge of best practices related to logistics, office, and event layouts and the ability to apply that knowledge when completing or triaging work requests. Physical Requirements and Work Environment: This position is located in an office setting that is adequately heated, lighted, and ventilated. Normal safety precautions apply. The work involves carrying of light items such as books, papers and small office equipment. The incumbent must be able to meet minimum physical requirements (lifting, bending, crouching, standing, etc.). Continued employment is contingent upon satisfactorily completing a criminal history records check (or other applicable security clearance) and a pre-employment drug-test (pre-identified position only). The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff.

Position Details

• Job Title: Junior Customer Service Solutions Representative
• Company / Organisation: House of Representatives
• Location: Washington, District of Columbia
• Employment Type: Full-time
• Field / Industry: Customer Support
• Work Arrangement: On-site or hybrid — Washington, District of Columbia

About This Opportunity

This full-time opportunity at House of Representatives is an excellent opening for experienced professionals in the field of customer success and support. The role is structured around an on-site or hybrid environment based in Washington, District of Columbia and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Washington, District of Columbia, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in customer success and support or a highly skilled professional looking for your next challenge, this Junior Customer Service Solutions Representative role offers the platform to apply your expertise in a real-world, results-oriented environment. House of Representatives is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in customer success and support and a demonstrable track record of delivering high-quality results. You should possess empathy, clear communication, patience, and a proactive approach to problem resolution. Experience working with customer support platforms, ticketing systems, and CRM and live-chat tools will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, House of Representatives is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to deliver exceptional customer experiences and build lasting client satisfaction and loyalty, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Junior Customer Service Solutions Representative position at House of Representatives will typically demonstrate the following core competencies:

• Domain expertise — a strong foundation of knowledge and hands-on experience in customer success and support
• Problem-solving ability — the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills — clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management — strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration — a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability — the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Junior Customer Service Solutions Representative position at House of Representatives, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in customer success and support. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what House of Representatives is looking for in a Junior Customer Service Solutions Representative.

All applications for this role are processed directly by House of Representatives. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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