IT-/Tech Support & Technical Operations Specialist (m/w/d)

Als IT-/Tech-Support & Technical Operations Specialist bist Du die technische Drehscheibe zwischen unseren Kund:innen, unserem Support-Team und der Produkt- & Entwicklungsabteilung.
Du überwachst und analysierst, wie unsere IoT-Lösungen im Feld laufen, unterstützt bei technischen Fragestellungen und stellst gleichzeitig sicher, dass unsere internen Teams optimal mit unseren digitalen Tools wie HubSpot oder Microsoft 365 arbeiten können.

Aufgaben

DEINE AUFGABEN

1. Technischer Support & Kundenerfolg (2nd Level)

• Analyse und Bewertung technischer Anfragen
• Entwicklung von Lösungsansätzen und Empfehlungen für Kund:innen und interne Teams
• Unterstützung des Support-Teams bei der technischen Einordnung und Priorisierung von Fällen
• Dokumentation wiederkehrender Themen und Ableitung von Verbesserungen
• Aufbau und Pflege einer internen Wissensbasis mit technischen Insights

2. Technical Operations & Produktqualität

• Qualitäts- und Funktionsüberwachung unserer IoT-Geräteflotte
• Unterstützung beim Testen neuer Features, Firmware-Versionen und Produktverbesserungen
• Mitwirken beim Aufbau automatisierter Monitoring- und Qualitätsprozesse
• Enge Zusammenarbeit mit Entwicklung, Produkt und Support

3. Interner IT-/Tool-Support & Systemadministration

• Administration und Optimierung unserer zentralen Tools (z. B. HubSpot CRM, Microsoft Teams/SharePoint/Outlook, interne Supportsysteme)
• Unterstützung des gesamten Teams bei technischen und toolbezogenen Fragen
• Verwaltung von Benutzerzugängen, Berechtigungen und Tool-Workflows
• Identifikation und Umsetzung von Verbesserungen in unseren digitalen Arbeitsprozessen

Qualifikation

WAS DU MITBRINGST

• Kenntnisse in der Administration von Microsoft 365 (z. B. Teams, SharePoint, Exchange/Outlook, Benutzer- und Rechteverwaltung)
• Erfahrung in der Administration von Büro-IT (z. B. Nutzergeräte, Netzwerke, Tool-Zugänge, grundlegende IT-Security-Themen)
• Erfahrung im technischen Support und im Umgang mit Ticket- und Helpdesk-Systemen (z. B. HubSpot, JIRA, Linear)
• Analytische und strukturierte Arbeitsweise
• Kommunikationsstärke und Freude am Umgang mit Kund:innen und Kolleg:innen
• Gute Deutsch- und Englischkenntnisse

Benefits

WAS DICH BEI PACKWISE ERWARTET

• Eine abwechslungsreiche Rolle, die IT-Support, technische Analyse und Operations verbindet
• Viel Gestaltungsspielraum beim Aufbau von Prozessen und Monitoring
• Zusammenarbeit auf Augenhöhe mit Produkt, Entwicklung und Support
• Moderne Tools, Flexibilität und ein motiviertes, wertschätzendes Team
• Ein wachsendes Tech-Unternehmen, in dem Deine Ideen wirklich etwas bewirken

Wir freuen uns auf deine Bewerbung!

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Position Details

• Job Title: IT-/Tech Support & Technical Operations Specialist (m/w/d)
• Company / Organisation: Packwise GmbH
• Location: Dresden
• Employment Type: Full-time
• Field / Industry: Software Development
• Work Arrangement: On-site or hybrid — Dresden

About This Opportunity

This full-time opportunity at Packwise GmbH is an excellent opening for experienced professionals in the field of software engineering and technology. The role is structured around an on-site or hybrid environment based in Dresden and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Dresden, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in software engineering and technology or a highly skilled professional looking for your next challenge, this IT-/Tech Support & Technical Operations Specialist (m/w/d) role offers the platform to apply your expertise in a real-world, results-oriented environment. Packwise GmbH is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in software engineering and technology and a demonstrable track record of delivering high-quality results. You should possess analytical thinking, attention to technical detail, and a methodical approach to problem-solving. Experience working with modern development tools, version control systems, and cloud platforms will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, Packwise GmbH is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to build reliable, scalable, and high-performing digital products, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the IT-/Tech Support & Technical Operations Specialist (m/w/d) position at Packwise GmbH will typically demonstrate the following core competencies:

• Domain expertise — a strong foundation of knowledge and hands-on experience in software engineering and technology
• Problem-solving ability — the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills — clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management — strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration — a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability — the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this IT-/Tech Support & Technical Operations Specialist (m/w/d) position at Packwise GmbH, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in software engineering and technology. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what Packwise GmbH is looking for in a IT-/Tech Support & Technical Operations Specialist (m/w/d).

All applications for this role are processed directly by Packwise GmbH. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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