Information Technology Technician

MINIMUM QUALIFICATIONS: One year of specialized experience. Specialized experience is defined as progressively responsible clerical or administrative experience that is in, or closely related to, the work of the position and which has demonstrated the particular knowledge, skills, and abilities to perform the position's duties successfully and involves the routine use of automated software and keyboarding for word processing, data entry and report generation. Excellent interpersonal skills. Ability to exercise sound ethics and mature judgment and interact professionally and tactfully with a wide variety of persons. Experience with PC installation, repair, upgrades, and troubleshooting, including administration and support of Microsoft Windows 10 and 11 and the Microsoft Office suite. Ability to communicate technical information clearly and effectively, both verbally and in writing, to non-technical end users. Proven ability to manage multiple priorities and projects with minimal supervision. Demonstrated ability to work collaboratively and professionally in a team-oriented environment. Demonstrated commitment to performing excellent customer service. PREFERRED QUALIFICATIONS: A bachelor's degree in computer science, MIS, or related field. Hands-on experience with configuring, imaging, and installing various computer workstations and peripherals. Experience providing high-quality end-user support to a large user population in a fast-paced, technically diverse environment. Strong working knowledge of PC hardware, software, and Windows desktop operating systems in a networked environment. Hands-on experience administering physical and virtualsystems, applications, and related IT infrastructure systems. Familiarity with business-grade technologies and concepts such as Adobe Acrobat, computer imaging, Windows Server, Microsoft Active Directory, Microsoft Office 365, Microsoft Teams, PDQ Deploy, PDQ Inventory, risk assessment and mitigation, and virtualization platforms. Experience with basic networking concepts, or a demonstrated interest in learning networking fundamentals. Experience ensuring 24/7 availability of mission criticalsystems. The Information Technology Technician provides administrative and technical support across a broad range of IT functions, including hardware and software management, network support, asset and inventory tracking, and end-user services. A substantial portion of this role involves providing frontline IT Help Desk support, serving as a primary serving as a primary point of contact for technical assistance and troubleshooting for both technical and non-technical users.

Position Details

• Job Title: Information Technology Technician
• Company / Organisation: U.S. Courts
• Location: Philadelphia, Pennsylvania
• Employment Type: Full-time
• Field / Industry: Software Development
• Work Arrangement: On-site or hybrid — Philadelphia, Pennsylvania

About This Opportunity

This full-time opportunity at U.S. Courts is an excellent opening for experienced professionals in the field of software engineering and technology. The role is structured around an on-site or hybrid environment based in Philadelphia, Pennsylvania and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Philadelphia, Pennsylvania, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in software engineering and technology or a highly skilled professional looking for your next challenge, this Information Technology Technician role offers the platform to apply your expertise in a real-world, results-oriented environment. U.S. Courts is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in software engineering and technology and a demonstrable track record of delivering high-quality results. You should possess analytical thinking, attention to technical detail, and a methodical approach to problem-solving. Experience working with modern development tools, version control systems, and cloud platforms will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, U.S. Courts is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to build reliable, scalable, and high-performing digital products, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Information Technology Technician position at U.S. Courts will typically demonstrate the following core competencies:

• Domain expertise — a strong foundation of knowledge and hands-on experience in software engineering and technology
• Problem-solving ability — the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills — clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management — strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration — a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability — the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Information Technology Technician position at U.S. Courts, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in software engineering and technology. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what U.S. Courts is looking for in a Information Technology Technician.

All applications for this role are processed directly by U.S. Courts. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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