Information Technology Specialist (Policy and Planning)

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience GS-12: One year of specialized experience which includes: 1) Assisting in managing cyberspace operations in support of established operations and plans; AND 2) Conducting Cyberspace Operations research to assist in providing solutions and recommendations; AND experience demonstrating each of the four competencies below. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11). Specialized Experience GS-13: One year of specialized experience which includes: 1) Managing cyberspace operations in support of established operations and plans; AND 2) Performing Cyberspace Operations research to provide solutions and recommendations; AND experience demonstrating each of the four competencies below. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12). IT-related experience demonstrating each of the four competencies: 1. Attention to Detail- Complete thorough and accurate work independently, even in the most difficult or stressful situations. Occasionally review work completed by others. 2. Customer Service - Resolve routine and non-routine problems, questions, or complaints. Develop and maintain strong, mutually supportive working relationships with customers. Conduct evaluation of support to determine quality of services and customer satisfaction, and recommend procedural changes based on customer need or changes in policy and/or regulation. 3. Oral - Convincingly convey complex information to customers. Present thoughts that are well- organized and demonstrate confidence in the facts and ideas. Adjust style when working with individuals with different levels of understanding; use various methods to explain and convey information. 4. Problem Solving - Solve complex or sensitive problems by developing and proposing strategic alternatives. Identify possible conflicts and shared benefits. Help team anticipate problems and identify and evaluate potential sources of information; provide feedback and coaching to others to help solve problems. Engage appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs. Evaluate the effectiveness of decisions and adjust future decisions as appropriate. The following experience is preferred: 3 years of experience in cyberspace operations. The following certifications are highly desired: Technical certifications such as Cisco Certified Internetworking Professional (CCIE),Certified Information Systems Security Professional (CISSP), Security+, and Certified Ethical Hacker(CEH). Completion of Joint Cyber Operations Planners Course or Service Cyber Planners Course, Joint Network Attack Course (JNAC), Joint Cyber Analysis Course (JCAC), or Joint Advanced Cyber Warfare Course (JACWC). GS-12 Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-11). GS-13 Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-12). This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD Workforce to recruit and appoint qualified candidates to positions in the competitive service. About the Position: The IT Specialist (Policy and Planning), GS-2210-13, serves as a Cyberspace Operations Planner, Cyberspace Operations Division (CyOD / J311) in the J3 Operations Directorate, Headquarters United States European Command.